Music Center of Hawaii Inc

Reviews

• HZ

  HJ Zablan

  Aug 22, 2026
  1.0
  A few weeks ago, I visited Music Center of Hawaii with a simple list of accessories for my child's viola and saxophone. I was upfront from the beginning: I'm a parent, my child is a beginner, and I don't know much about these instruments and accessories. I came in hoping for guidance, but instead I was met with one of the most uncomfortable and unwelcoming customer service experiences I've had anywhere. Both associates looked directly at me when I walked in and didn't greet me or acknowledge me at all. The younger associate was irritated from the moment I asked for assistance. He was cold, sarcastic, condescending, and kept asking questions that beginners or parents wouldn’t reasonably know. Instead of explaining anything, he made me feel foolish for not already understanding details like viola sizing, and types of rosin, which is exactly why I was there asking for help. The older associate was rushed and immediately disengaged once he realized I wasn’t buying an instrument. And to be clear, the store was completely empty at the time. They were not busy. There was absolutely no reason for this behavior. There was a moment where I genuinely wanted to just walk out and take my business somewhere else. And honestly, I wish they had simply told me they don’t want to work with beginners or parents who need guidance. It would have been far better to be told that directly than to be made to feel embarrassed for not knowing something I came there specifically to learn. What makes this even more frustrating is that I went to another music store more recently, and though they didn’t have what we needed, they were kind, patient, respectful, and incredibly helpful. They listened, explained, and treated me like a customer worth assisting. The difference was night and day. After this experience, I looked at the reviews for Music Center of Hawaii. It’s very clear that the positive reviews come from experienced musicians who already know what they’re doing. The negative review tells a similar story to mine. And although the store responded to the review over a year ago, it’s obvious nothing has changed. Music Center of Hawaii may carry items that other stores don’t, but based on how I was treated, I would rather pay extra to order supplies online than step foot in that store again. I will never return. If you’re a beginner or a parent trying to help your child, I strongly recommend going elsewhere or asking another store if they can order what you need. Customer service matters, and no one should be made to feel small for simply trying to learn.
• FM

  Fujiko Matsui

  Apr 29, 2026
  5.0
  Incredible knowledgeable artisans who are so generous with their wisdom and teaching. I had my daughters flute fixed and they did an incredible job and explained how we should be caring for it in the future and kindly pointed out the products we needed. True masters of the craft!
• JP

  Jiwon Park

  Mar 28, 2026
  5.0
  간단하고 조용하고 정확한 조언과 서비스! 실력있는 전문가가 상주합니다. 일, 월요일 쉬어요.
• AK

  Alexander Kline

  Jun 15, 2019
  5.0
  This place helped my a lot

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