IPIC Theaters

Reviews

• TB

  Tianna B

  3 days ago
  1.0
  Yikes! I've visited IPIC Atlanta many times in the past and after my recent experience I will not be back. For a theater to market itself as a premium experience, the service standards and condition of the theater fell short of expectations. To start, there was no air conditioning in the theater (specifically #6). It made it difficult to relax and enjoy the movie with no air. It would have been helpful to receive correspondence well before showtime about the condition of the theater, but we didn't find out until we arrived. After driving an hour and coordinating childcare, etc. this was a major inconvenience to our evening. The customer service was also seriously lacking. The call lights apparently didn't work so getting assistance was difficult. Another major issue was being required to settle our tab before our food even arrived. That was extremely frustrating and made our entire experience feel rushed and poorly managed. Hopefully management is able to address these concerns and takes them seriously because this is not the level of service IPIC is known for. Otherwise, I don't see this location lasting long.
• MB

  Mo Betta

  Aug 23, 2026
  1.0
  Today was my second visit to IPIC Atlanta, where I hold a membership, in the last month. Visit one consisted of a down website where I was unable to order tickets. I drove a half hour to the theater to walk and be greeted by someone at the desk who was less than interested in providing customer service. After finally getting a manager, the rest of the visit was fine. Visit two, today. There were no issues getting advanced tickets online. However. Upon arriving I waited a half hour to enter the theater just for clean up to be incomplete. I was offered ordering ahead without the caveat that I would have to wait un the lobby for my food. Of course I was no longer interested in this option. Additionally, because there system is down, the menu was a sum total of about 15 items of which making adjustments for protein type are not allowed. The food items I did order were extremely delayed in being delivered. My food took until about 30 minutes into the movie and the no butter popcorn took much longer. After bringing the popcorn management brought ne a machine to cash out but claimed I could not hold the machine to tap my card. (Someone i do not know booked the seat next to me and closest to the opening) reaching over her would have been rude. Not to mention no one else received their checks until the last few minutes of the movie. I took that as their way of saying I was not welcome to order anything else. Also points earned could not be used because the system is down. This was not what I experienced and was proud to tell people about when I was first introduced to this theater. I will not share with anyone else that IPIC exists in Atlanta to those who dont already know. I would not like for them to experience what I have.
• AL

  April Lineberry

  Aug 22, 2026
  1.0
  Been before and loved it but today's experience may be my last!! The bartenders didn't greet us when we came up to the bar to start. Supposedly the computers were down but good service doesn't require internet.... But whatever, got to our seats and it took about 15 mins before anyone came to us and brought menus, then after us having to get up to find service 30 mins into the movie we were able to order. Got our drinks in about 10 mins, its fine. THEN...... 10ins till the movie ends we get our food......., I dont know who thinks thats ok but its not, shouldn't have bothered at that point, we took it to go. Shouldn't have been charged at all and adding a tip automatically...... they were quick with a check oddly enough. Gave us a small discount.... So yes, wait a few months and might be worth coming back to. If you can't function with computers down then close till its fixed!!!
• CB

  Carmen Bailey

  Aug 22, 2026
  1.0
  This theatre is under new management and has become TERRIBLE. Just leaving from watching the Odyssey and I was very disappointed because this used to be an AMAZING theatre. There were no blankets, the system is down so we couldn’t order food, and they were short staffed. Because the system was down, they couldn’t print tickets and they were hand writing tickets. They wrote the wrong theatre on my ticket, and I sat watching the previews for Spider-Man for 20 minutes until I realized I was in the wrong place. I missed the first 10 minutes of the Odyssey!!! About halfway through the movie, we had to walk to the bar and order our own food and drinks because they never came to the seats to take our orders. Then once the movie ended, they stopped the ENTIRE theatre from leaving and told us we couldn’t leave until everyone paid for their bill. Why they didn’t close out the bills before the movie ended, is a mystery to me. I will not be returning.
• JS

  Jeremy Sharp

  Aug 11, 2026
  3.0
  It’s not what it used to be.. or really worth the extra money. We arrived having booked the tickets last minute, to be informed that the movie time had changed ( starting earlier) and the theater number changed, as had the seating, so we were no longer sitting together. The “machines were down” when we arrived.. so they wrote a sticky note for our ticket. They used to show you to your seats, but we were left ( as were others) to figure out our own row and seat number, in the dark and trying not to annoy the people already seated. I pressed the call button, no one showed, I got up at the 30 minute mark and went outside the theater to find anyone to take our order. 15 minutes later someone showed up. No wait staff showed for at least 40 minutes and were were told not everything was available so we’d have to order off a paper menu( a truncated version), compared to the online one, generated by the QR code on the table. The chairs are comfortable, the carpet is sticky. The 3 hour long movie finished and we all got up and left, without being presented with any checks. As we were close to the escalator, the only server for our entire theater came running from somewhere else and instructed us to “Go along to the bar”, where he asked us all to wait while he went through everyone’s tabs, which includes 18% gratuities.. lastly we asked the lady at the front to validate the parking, I expressed that the movie was over 3 hours would the validation work that long, she stated “you’ll be fine it’s good for 4.5 hours..” but the exit machine still charged me another $3.5.. This place used to be excellent, quality service and enjoyment, such a shame it’s running out of all of the above. Probably a sign of the times, but a shame all the same.

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