IPIC Theaters

Reviews

• DT

  D'Khorvillyn Tyus

  2 days ago
  2.0
  I've been to IPIC before, and the service is normally great, which made this experience even more disappointing. We arrived around 7:45 PM for an 8:00 PM movie and placed our order before the movie started. However, we did not receive any of our food or drinks until almost 9:30 PM, nearly an hour and 45 minutes after we arrived. My friend only ordered water and m&ms which also came out with the food. What made the situation even more frustrating was the lack of communication. We were eventually told that the theater was short-staffed and that their system was down. While I understand that unexpected issues happen, customers should be informed of these problems before placing their orders, especially when they are paying premium prices for a dine-in movie experience. Had we known about the delays beforehand, we could have made an informed decision about whether to order. Additionally, after looking at other reviews, I noticed that another customer reported the exact same explanation just four days ago: the theater was short-staffed and the system was down. That makes this situation even more concerning because it suggests these are ongoing issues that management is aware of but has failed to adequately address. I don't mind paying more for a premium experience, but I do expect the level of service to reflect those prices. If the theater is experiencing staffing shortages or technical difficulties, management needs to be transparent with customers rather than allowing them to place orders without warning them of significant delays.
• CC

  Courtney

  3 days ago
  1.0
  Got our meal before our appetizer. Didn't see a single person to get anything to drink after that. And that was before the movie even started. Couldn't get any popcorn. The seats were broken. Couldn't find anyone else to get to go boxes. Auto 18% gratuity, then they say that they can't serve you because the buttons broke. A $200 bill for two people for some basic food. Movie was great though.
• SV

  Santiago Vanegas

  5 days ago
  3.0
  Been coming here since it opened. Started really great. Everything was wonderful. Service, food, cleanliness, quality movie image and sound. Lately, the place is falling apart. Broken cup holders everywhere, seats showing significant wear and tear. I really hope Ipic does not rest on their laurels and let the place gradually crumble to the ground. Service is still good though.
• GG

  Genesis

  6 days ago
  2.0
  Loved the seats and ambiance but that was the only good part about our visit. We went to see “The Other Mommy” and our drinks and food came an hour after the movie already started… We ordered before the movie started. They forgot one of our entrees (an entire pizza), the filet mignon sliders were cold, I asked for truffle fries with the sliders and they gave me regular fries, the lemon pepper wings did not have much lemon pepper on them, they also gave us ranch on the side instead of blue cheese and we could tell our drinks from the bar had been sitting for a while because by the time we got them the cups were already sweating which resulted in our cocktails being watered down. When we initially placed our order we got two cocktails and two glasses of water and we got our water when the end credits were literally rolling. When we ordered we also requested for two blankets which we never got, we pressed the blue button to request for them and never got them so we had to ask another server. Considering how much we paid this was very disappointing. At the end of the film the server explained how there was only 2 servers for the entire theater and the system was down. This is unfortunate but unacceptable considering how we paid for this. I would go again but I would not order food or drinks, what’s the point if everything comes an hour after the movie already started??
• MP

  Michael Parks

  Oct 5, 2026
  1.0
  Buyer beware! This location does not deliver the services described, and there is no way to contact anyone in management. We took our six-year-old to a family movie and dinner night - arrived half an hour early to order for her, as she was hungry. Despite multiple requests, no one was available to take an order until 10 minutes AFTER the movie began. 40 minutes later a different server came back and interrupted the movie to make us repeat our entire order as they had apparently lost it. We begged for quick processing of at least the child's meal - no such luck - it eventually arrived minutes before the end of the movie! The adult orders were incorrect and arrived similarly late. They tried to serve us someone else's food, at no charge, due to the cluster%&* among the servers. They insisted that the "mandatory" service charge of 18% is not adjustable, no matter how bad the service, nor how late the food is delivered. There was no one in management available to speak with, so we left our name and telephone number and politely asked the check-in clerk to have a member of management call us. Again, not even the courtesy of a follow-up! We have since followed up by email, and again... crickets. Researching online we have discovered that this experience is typical. This is what AI had to say: "The IPIC Theaters location at Colony Square in Midtown Atlanta suffered from operational breakdowns and understaffing prior to its permanent closure following Chapter 11 bankruptcy proceedings. Customers experiencing delayed, incorrect, or unfulfilled in-theater dining services can file a formal dispute or request a refund through corporate support or escalate the matter via state consumer protection channels. For details on resolving service disputes or refund policies, visit IPIC Theaters." We will keep trying to get satisfaction after our experience, as recommended, but in the meantime hopefully others will check out reviews before visiting. We sure wish we had done so!

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