WOW went here last night and to say I was disappointed is an understatement. Me and my husband LOVE this place but the past few times we’ve noticed a fast decline in everything. We paid $51 dollars for two adult movie tickets and when we arrive, we find out that the buttons to order food and drinks has not worked in three weeks. And that the server will be coming around throughout the movie to see when we needed things - Which to me defeats the whole purpose of this movie theater. Now the blankets are first come first serve??? Don’t even understand that. And to say that that place was filthy is also an understatement it Was disgusting. Bags of trash, left outside the trashcan left where the customers are walking I mean everything was just dirty. I think me and my husband may give it one more shot, but we definitely will be Looking for a new movie theater. This was not worth the money. ): At ALL.
Extremely Disappointing Experience!
If you have a furry baby, don’t bother coming here. Not only were we unable to enjoy the movie because of their pet policy, but then we were given the runaround about getting our money back.
We were told their “system was down” and that we would have to wait an unknown amount of time for our refund.
What makes it even worse? No one answers the phone/ e-mail and there is absolutely no way to speak to a real person.
This is beyond frustrating. When a business takes your money, they should be able to provide basic customer service and return it promptly when they cannot provide the service you paid for.
Extremely poor customer service. I would not recommend this place. Save yourself the frustration and your money.
On Saturday August 15 had reservations to see Odyssey theater 7 @ 615p. Theater had no ac, requested a refund. Spoke with Manger Lou, he advised was unable to issue because system was down. Manager Lou wrote our information within his cell phone along with three other ticket holders. Manager Lou confirmed that a refund will be issued and will receive a text confirmation. As of today August 23 none has been issued. I unfortunately has to put in a claim with my bank.
Bad business!
EW
Evie Weddle
Aug 15, 2026
This place has gone downhill. I would not be surprised if they are in their way to going out business. They have problems with their online system for ordering tickets for over a week. They charged us for the tickets and did not have our tickets. They told us we had to order them online again. They could not sell us tickets there because of computer issues. We had left messages about the tickets being charged but no one answers. No one answers the phone. What business allows for this kind of disruptive outage for over a week. We got such a weird feeling we left and stopped trying to see Spider-Man there. Terrible management. Terrible customer service. The only excuse is that they going broke and it’s starting show. If not, complete downgrade.
NJ
Niki Jackson
Aug 9, 2026
They were having tech issues this weekend and we were told all of the expectations up front: credit card only, only email receipts, order all food/drink at the beginning because the buttons to order more throughout the movie weren’t working.
Ok - no problem. There should have automatically been a ticket discount but whatever.
However, the staff took the fact that the tech was down to their advantage and offered extremely poor service. We were the first to order in our theater: snack, popcorn, and 1 drink. Snack and drink came promptly but took ~40min more for the popcorn. After watching every other person in the theater get their popcorn, I got up to get it myself. I coincidently ran into our waiter who said he would get it. He brought it back 15min later and asked if we wanted a drink refill which we said yes. 20min go by, without our drink. I leave the theater to get it myself only to find our waiter, along with about 5 other staff members hanging out chatting about clocking out. I made eye contact with our waiter and nothing was said about the fact I was getting the refill he said we would get for us.
A refund, return credit, or some form of discount should have been given to guests at this theater this weekend.