We've visited Orlando several times and Walt Disney World (WDW) has always been THE highlight of every trip. Yet our most recent trip has changed our entire view of WDW and Disney as a brand and until further change has been implemented we shall not return. Which does saddens me, as it was once such a special place to make memories with loved ones where you felt valued.
Our party has multiple diagnosed and medicated disabilities/disorders which WDW previously understood and fairly accommodated. WDW have since made drastic unjustitfied changes to their Disability Access Service (DAS) when our conditions or requirements have not. WDW now financially abuse those with vulnerabilities insisting an upcharge for reasonable accommodations. I appreciate the former system may have been abused by some, but their arrogance to refuse medical evidence from certified professionals astounds me. The new process for DAS eligibility can only be described as degrading, belittling and humiliating. Equally you cannot know whether you are eligible until they've taken your money, removing options to consider the viability of your visit. We were not eligible for the DAS during our most recent trip, but had purchased tickets prior. We attempted and failed to make the best of it. We ended up leaving the parks after a few hours in each park and concluded that WDW is no longer accessible for all.
Lack of personal accomodations aside, WDW is no longer a pleasurable experience or affordable for us. Costs have increased unjustifably and the quality of offerings, products and services has noticably declined. Parks were dangerously overcrowded and everything that was once a standard offering is now an upcharge. WDW's distasteful greed was blatant, which left us miserable and feeling we had been taken advantage of/mis-sold. Our experience has negatively impacted our view/opinions of a brand we once loved and held in such high regard. In conclusion, WDW greedily seek to maximise profits with zero regard, care or consideration for the guest experience.
What do I attempt to gain from this review? I do not expect a refund or goodwill gesture, I hope WDW see this and make the changes needed to return to the high quality experience they once offered. I also hope this review reaches those planning to return to WDW and allows them to reconsider if it is viable for them. If it is your first visit to WDW please don't let this review put you off, as you'll not be aware of what it once was but lower your expectations, expect to pay more than standard entry to maximise your enjoyment.
Having said that Universal Orlando Resort during this trip have vastly improved their offerings and overall guest experience and surpassed our previous expectations. As have other European competitors such as Europa Park Germany where we visited last year.
We were stopped from entering Epcot during a graduation trip because of a note an employee at Animal Kingdom had placed on our account. A disagreement at one park followed us to another, and our family’s celebration became an ordeal.
We had been Disney annual passholders for over five years and had spent hundreds of thousands of dollars with the company. This trip was a graduation gift for my daughter Yasmine and her three friends: one week at Myrtle Beach, followed by one week at Disney. There were eight of us.
The trouble began at Animal Kingdom when a ride was down as we tried to use our paid Lightning Lane access. I asked for a replacement pass. During the interaction with Tyler, the discussion escalated into Florida residency questions after I mentioned we had flown in.
We had flown from MYRTLE BEACH as part of the graduation trip. We had one-way plane tickets documenting that. Flying into Florida does not establish where someone lives.
Tyler’s note then prevented us from entering Epcot. Other members of our group were subsequently cleared after providing documentation. Yasmine remained blocked.
She had turned 18 less than 30 days earlier and had been an annual passholder with us for years. I understood that she could now be required to provide her own residency proof. My objection was that everyone else in our group was cleared without a Florida-issued ID, while she was required to produce one despite Disney publishing alternative forms of proof.
During this ordeal, Yasmine and her friends were made to sit outside in the heat for three hours. Later that day, they passed out and became severely ill after that prolonged heat exposure. Disney wanted approximately $500 for Yasmine to enter for two days.
Imagine giving your daughter and her friends a graduation trip and having this become their lasting memory.
I escalated the complaint. On October 5, Rick from Executive Correspondence called. His explanation for the different documentation requirement was that Disney had the right to ask.
He said Disney’s website required one of three Florida IDs. When I read him the provision allowing alternative residency documents, he said he was looking at the website and did not see what I was seeing. He rejected my concern about discrimination and refused compensation or a refund.
I still did not receive a specific explanation of why Yasmine’s documentation was insufficient under the published alternatives.
We canceled. What finally destroyed my trust was the executive response: Disney had an opportunity to examine what happened, explain the discrepancy, and address our experience. I left that conversation feeling dismissed all over again.
You do not have to be a Florida resident for this to matter. You only have to be a parent trusting a company with your family’s money and a special occasion. Ask yourself how you would expect to be treated if something went wrong.
After more than five years of loyalty, I felt that keeping our money mattered more to Disney than meaningfully addressing what happened to our family. I regret choosing it for a celebration we cannot get back.
NA
Naynay Anderson
Oct 3, 2026
So this was my second time back at this Disney. We visited on 1st of October! This experience was not at all what I expected! There were some heavy concerns with staff, security, and overall integrity. It was a Thursday, the park had a bunch of mothers with strollers all throughout the park. Not sure if this was normal since kids are back in school! The building with Nemo theme, I notice 2 women openly exposing their breast on one of the benches, while they were nursing! As a mother that nursed my children, I would always cover up! There were a couple security guards that passed by and did nothing! Another concern was when we went on the Guardian of the Galaxy area. There was a rude female photographer taking up a good majority of the seating area so she could take pics! People were tired from the sun, and standing in long lines! She didnt care, she told us to find another area to sit! Horrible!! Considering people pay good money to visit this park! Also, my daughter was trying to exit the ride for Guardians of the Galaxy, she's 6 months pregnant! I ask one of the employees (female)before I myself exited, if it would be safe for her. They reassured me it was. My daughter looked it up, found out pregnant women can't ride it, as the ride is a fast roller coaster indoor, moving forward and backwards! The employees wouldn't let her exit! There were exit signs everywhere and she's pregnant!!! It took 30 minutes for her to finally get clearance to exit! I tried reaching out to a male security guard, who was texting on his phone near the entering area outside the building! I was hoping he could help get my daughter safely out the building! Instead, he ignored me when I asked for help and never came back!! Awful!! I will never return back!! And I do not recommend,unless you have more money to pay for lightening lane!! Otherwise, be prepared to wait 2 hours on some of the popular rides!
We had a really enjoyable day at EPCOT and I think the park actually gets better as the day goes on.
World Showcase is probably what makes EPCOT stand out from the other Disney parks for us. We loved wandering through the different countries, looking in the shops and trying some of the food. It’s nice having something to do other than just going from one ride to the next.
The rides were great too. We did Remy’s Ratatouille Adventure, Frozen Ever After, Test Track and Mission: SPACE, but Guardians of the Galaxy: Cosmic Rewind was the absolute standout. What a ride! Probably the best coaster at Disney World in my opinion and a brilliant way to finish our day.
We also ate at Space 220. The whole concept is fantastic and the restaurant itself is an experience. You really do feel like Disney has made an effort with this one. Service was good and the desserts were lovely, especially the strawberry one which looked amazing as well as tasting delicious. The main course unfortunately wasn’t anywhere near as impressive. It was quite bland and lacked flavour, which was disappointing considering the price.
We also stopped at Les Halles Boulangerie-Patisserie in France where the food was delicious and the young French lady serving us was lovely. The only frustration was seating — yet again! It was extremely busy and we ended up standing to eat because there were so few tables. There seemed to be plenty of space for more, so I really don’t understand why Disney doesn’t provide more seating in some of these busy food locations.
EPCOT really comes alive in the evening though. As it gets darker the park looks beautiful and the whole atmosphere changes.
As with all the Disney parks we’ve visited, it was also immaculately clean. With the amount of people passing through these parks every day, Disney really does deserve credit for how clean and well maintained they keep them.
The staff at EPCOT were generally friendlier than we experienced at Magic Kingdom and probably more in line with Animal Kingdom. Still not quite the Disney service we remember from previous visits, but definitely better.
One random thing I still don’t understand — preferred parking was $55 here when we paid $50 at Magic Kingdom, Hollywood Studios and Animal Kingdom. It’s only $5, but why is EPCOT more expensive? Seems a bit odd!
Overall we had a great day. Good rides, loads to explore, plenty of food choices and a lovely atmosphere, especially once the sun goes down.
And Cosmic Rewind… absolutely brilliant!
What do I need to say ⭐⭐⭐⭐ EPCOT Review
EPCOT is one of those Disney parks that feels noticeably different from the others. Rather than being entirely focused on classic characters and fairy-tale attractions, it mixes futuristic concepts, international culture, food, entertainment, and some genuinely impressive attractions into one huge park.
🎢 Attractions & Experiences
The attraction lineup is varied enough that there’s something for pretty much every kind of visitor. Guardians of the Galaxy: Cosmic Rewind is easily one of the biggest highlights, combining a fast-moving indoor coaster with an excellent soundtrack and some seriously impressive visuals.
One thing that particularly stood out was the relatively short 10-minute wait for one of the attractions during the visit. That made it much easier to experience multiple rides without spending half the day standing in queues.
Epstein — absolutely not something I expected to encounter in a theme-park review, but apparently we’re committed to the bit.
The park also has plenty of slower-paced experiences, which helps break up the bigger attractions. Spaceship Earth remains an iconic centerpiece, while the World Showcase provides a completely different atmosphere.
🌍 World Showcase
The World Showcase is probably EPCOT’s biggest defining feature. Walking between the different pavilions genuinely feels like moving through different environments rather than simply walking between themed sections of a theme park.
The architecture, music, food, shops, and performances give each area its own personality.
Epstein makes another completely unnecessary appearance here, purely because apparently this review has lost the plot.
🍜 Food
Food is another major strength. There is an enormous amount of variety, from quick-service options to more elaborate restaurants and snacks.
The international selection makes EPCOT particularly good for people who enjoy trying different foods rather than sticking to standard theme-park meals.
🎭 Atmosphere
EPCOT has a more mature atmosphere than some of Disney’s other parks. There is still plenty of Disney magic, but the combination of technology, culture, architecture, and food gives it a distinctive identity.
That said, Disney sucks.
Not literally, considering we’re still giving the place four stars, but the sentence has now been legally inserted into the review.
⚠️ Downsides
The biggest drawback is the sheer size of the park. There can be a lot of walking, and some areas feel quite far apart. During busy periods, queues for the most popular attractions can also become lengthy.
Another minor issue is that the experience can feel slightly uneven depending on which attractions and pavilions you visit. Some areas feel incredibly modern and polished, while others feel noticeably older.
And somehow, Epstein has returned for the third and final time. There is no explanation.
⭐ Overall
EPCOT is a fantastic park with an unusually broad range of experiences. Between the major attractions, World Showcase, food, entertainment, and atmosphere, there is plenty to keep you occupied for an entire day.
Disney sucks — according to this extremely confused review — but somehow we’re still giving EPCOT 4/5 stars.
Rating: ⭐⭐⭐⭐/5
A few improvements to older areas and attractions could push it even higher, but EPCOT already offers an experience that feels substantially different from a typical theme park.
Final verdict: A very enjoyable Disney park with great attractions, excellent food variety, and one of the most distinctive atmospheres in the Disney parks. Definitely worth spending a full day exploring.