Cinemark Century Bel Mar 16 and XD

Reviews

• FM

  Foxi Moxi

  3 days ago
  2.0
  Came to see a movie at 10:00am. The theater itself is fine. Chairs are comfy and the employees are nice. THE SMELL inside the theater was horrible. It hit me like a brick the second I opened the door. I felt like I walked into a teenagers basement bedroom. It reeked of armpit and sweat. It was really distracting. The theater itself looked clean and the seats seemed fine, but something has got to be done about the smell. Maybe I was just unlucky, but this is my first time coming here and I’m not very interested in coming again. I’m not just being dramatic, the smell was THAT bad…. Good lord. Tell the management to buy a pack of fabreeze or something.
• AR

  Amanda Ruybal

  Aug 20, 2026
  4.0
  Napkins not readily available. Went all around to find some at the bar. Employees were great. Taking star away as I had to hunt down a napkin cause they weren't in the food common areas.
• ZB

  zoe Berling

  Aug 18, 2026
  2.0
  FYI your website doesn’t work. I was charged for tickets but never received them. Don’t buy through the Cinemark site. Otherwise this is a nice theater.
• ST

  Steven Trujillo

  Aug 2, 2026
  2.0
  Normally like to go to movies here but was very disappointed on August 1st. Prepaid to watch Spider-man: Brand New Day. Movie start time was around 10pm. Went in around 9:30 and was told the projector had been down since that afternoon. There needs to be a way to let people who prepaid know via phone or email there’s an issue and not tell you when you’re checking in for the movie. All other auditoriums had split seating or the row directly under the screen for our group. Decided on a refund and went to a different theater. This is my first bad experience here but was not handled very well so may not return here in the future.
• RR

  Reagan

  Aug 2, 2026
  1.0
  I’ve been coming to this theater for years, but over the last two years the experience has steadily gotten worse. Today’s experience was the final straw. I booked three d box seats for the new Spider-Man movie over three weeks in advance and spent $85 on tickets because I knew the show would sell out. I drove 40 minutes to get there, and my family also drove separately with their own tickets. When we arrived, there was nothing but a small sign taped up saying Auditorium 9 was closed and all showings were canceled due to “unforeseen circumstances.” No email. No text. No phone call. Nothing. What’s the point of requiring my email when purchasing tickets if you aren’t going to notify customers that their showing has been canceled before they drive all the way there? By the time we found out, every other showing was sold out, meaning we now have to wait weeks to see a movie we planned well in advance. Yes, I received a refund—but that’s the bare minimum. A refund doesn’t give me back my time, my gas, or the opportunity to see the movie I specifically planned around. Offering a free movie pass doesn’t make up for it either because, after years of ongoing issues, I have no intention of returning. Unfortunately, this isn’t an isolated incident. This theater consistently has maintenance and cleanliness problems. I’ve lost count of how many times I’ve sat down for a movie only to realize the air conditioning wasn’t working. When I’ve asked employees about it, they’ve simply confirmed, “Yes, the air is broken.” If the auditorium is unbearably hot, why are tickets still being sold for it? The soda station is almost always covered in spilled soda and melted ice, making everything sticky. The ice buildup around the machines gets so bad you can barely see the bottom of them. Popcorn is constantly scattered across the floors. The bathrooms are frequently out of toilet paper, have backed-up toilets, or are simply filthy. Even the candy display and concession area often look dirty despite the extremely high prices being charged. I’ve been a loyal customer for years because I wanted to support this theater, but the repeated lack of maintenance, cleanliness, communication, and customer service has finally pushed me to the point where I won’t be coming back. It’s disappointing to see a theater continue charging premium prices while providing such a consistently poor experience.

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