Cinemark Century Hilltop 16

Reviews

• FM

  Farida Mostafa

  3 days ago
  1.0
  The place is clean, but people here are super disrespectful, like how can a 13 year old be more respectful than you. You have to watch a normal movie with a 25 year old if it has blood. A guy came and kicked people out after paying a lot, which is super disrespectful and even after people talked that they paid money he still kicked them out with all the disrespect. They could do better by every chance, and be more polite not a 13 year old teaching you how to speak in your age.
• CF

  Chaos Figure

  3 days ago
  1.0
  Horrible service they didnt let us in the employees we're very rude, we had to get people in with us and they still sent security to us, and they finally let us watch the movie but the employees were still incredibly disrespectful, and we did absolutely nothing we just asked for tickets, and got food, and the security wasnt professional at all, and was very very rude while we were being very respectful and was rude even to my mother, some people wont be as respectful as us while being disrespected🤦
• BA

  Benjamin Aguilar

  Apr 30, 2026
  5.0
  This is my childhood movie theater and I love it. The food is good and the seating is fine as well. The service is good and yea.
• RG

  Rogmel Gonzalez

  Apr 20, 2026
  5.0
  Exceptional service and wonderful staff! I made a mistake when purchasing my tickets online and ended up going to the wrong cinema. I only realized it at the entrance when the ticket taker informed me of the situation. The security guard noticed right away and kindly guided me to the box office to resolve it. The cashier was incredibly helpful and professional, swapping my tickets without any issues. They even made sure I received the food I had ordered as well. I don't have the names of the staff members, but I want to specifically recognize the team working this Sunday at 6:00 PM. I am truly grateful to the entire crew for their kindness and support. They turned a confusing moment into a great experience. I was very well taken care of!
• BR

  Blue Roari

  Apr 19, 2026
  3.0
  I enjoy taking my daughter to the movies and this is the second time we have been to the one here in Richmond. Both times concession workers seem like they are too high to understand what I’m saying. They act like they have better things to do and I had to ask the same question 5 times in 5 different ways. The movies and ESPECIALLY the concessions are expensive so I expect the customer service to be far better. I am here as a treat for me and my daughter and I don’t appreciate being treated like me and my daughter are an inconvience when we are choosing this theatre to spend our money.

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