IPIC Theaters

Reviews

• RR

  Remo RG

  May 12, 2026
  1.0
  Food was terrible and restroom had cockroaches I shouldn't have paid that much money for this experience
• GB

  Greg Bender

  May 8, 2026
  1.0
  I was honestly shocked how bad the service was. You push the help button and no one comes for 20 min. Went to use the restroom and a group of employees just sitting by the bar watching the Lakers game. Food was not worth the price, I’m not even sure if the buttermilk chicken I got was actual chicken. Stay far away from this place. The bathroom smell of raw sewage.
• BB

  Bryan Bishop

  May 4, 2026
  5.0
  Pretty cool experience. We got a front row chaise lounge but I think i would prefer the premium seat behind first row. I sat in one and found it much more comfortable. Attentive staff and good food.
• DG

  Damian Gonzalez

  Apr 26, 2026
  5.0
  I had an excellent experience at iPic Theaters Pasadena. From the moment you walk in, it feels more like a luxury lounge than a traditional movie theater. The ambiance is sleek, modern, and very comfortable, making it perfect for a date night or a special outing. The reclining seats are incredibly comfortable, with plenty of space and privacy. I also loved the in-seat service—the food and drinks came out quickly and were surprisingly high quality for a theater. The menu has a great selection, and everything we ordered was fresh and well-prepared. The staff was attentive, professional, and made the whole experience feel smooth and elevated without being intrusive. The picture and sound quality were top-notch as well, making the movie even more immersive. Overall, it’s a premium movie experience that’s worth the price when you want something a little more special than a regular theater.
• CC

  Charmaine Cleveland

  Apr 15, 2026
  1.0
  I am filing a complaint regarding the handling of an incident involving our employee at IPIC Pasadena, as well as the ongoing lack of communication from both the location and their corporate team. It has now been over nine months since the incident occurred. During that time, there have been repeated attempts to contact the IPIC Pasadena team and their representative, Lisa Espinosa, with no meaningful response. The only communication received was a single phone call stating that the case with Travelers Insurance had already been closed—without any prior discussion, explanation, or outreach to our employee! This raises serious concerns about how the claim was handled. Either the case was closed without proper communication with the injured party, or there has been a significant administrative error that has yet to be corrected. In either case, the lack of transparency and accountability is unacceptable. While visiting, our employee suffered a serious concussion and has made consistent, good-faith efforts to follow up with the appropriate parties. Instead of support, she has been met with silence and inaction. After nearly a year of unsuccessful attempts to resolve this matter locally, the issue was escalated to corporate. Unfortunately, that experience was equally concerning. Communication from Claudia Delgado at the corporate level was dismissive and came across as disrespectful and degrading, which only added to the frustration of an already unresolved situation. At this point, the continued lack of response feels intentional. We are simply requesting that the appropriate representative make direct contact to properly address and resolve this matter. I would strongly advise others to be aware of the challenges in communication, accountability, and professionalism when dealing with this location and its corporate support structure. Updating this 4/20/25: Found out that Lisa Espinoza per travelers, had them close the case without contacting our employee. We had to call insurance company after some detective work and reopen it.

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