Cinemark NASA and XD

Reviews

• HW

  Holly Lyn Walrath

  1 day ago
  1.0
  Used to be my go to movie spot but the new line system is heinous. Having to wait in a 30 min line to order a beer, only to find no one can sell it to you. Movie drinks are already stupid expensive. Canceling my subscription.
• GG

  Geoff

  Apr 5, 2026
  1.0
  This has been my go-to because they are the closest theater theater that gets my sweet Telugu action films but they seem pretty bad at managing actual crowds. Miscommunication between the popcorn counter and the kitchen made me 30 minutes late for my movie with no apology offered. Don't sell from the kitchen at the popcorn counter if you don't mention you're gonna add 15-30 minutes wait time in an additional line would probably be an easy recommendation, much less if they can mess up the part where the kitchen is instructed to make it. AMC up the road has kitchen food on heat lamps behind the counter, you buy it, you get it, you make your drink at the vastly superior Freestyle machine, no muss no fuss. Also, theater # 10 (the signature XD house) seems to have an infestation of some kind of fabric/pantry moth, which is both disgusting and just practically distracting when you have to take your eyes off the screen to swat them out of your face every five minutes. Hope those guys don't ride you home like bed bugs, I don't really know how they work.
• CH

  Canesha Hooker

  Apr 1, 2026
  1.0
  There appeared to be a lack of professionalism from staff, beginning with a ticket attendant expressing frustration about the number of children present. Given that it was opening day for a family-oriented film, this response felt inappropriate. Additionally, the employee handling snack orders came across as unenthusiastic and dismissive. As a business centered around entertainment and family experiences, it’s important that guests feel welcomed and valued. I kindly ask that management review staff conduct and reinforce the standards expected in customer service roles.
• LR

  Lezlee R

  Apr 1, 2026
  3.0
  The theater itself was great. The movie was good. It was clean. The only downside to The Visit was the woman working the register at the concession. I ordered a number three. I stated I will get the other candy because I only had one. She said "oh you don't have to get that",I stated "what do you mean, The number three comes with two popcorn , two drinks and two candies or snacks." She stated, "that's just a suggestion. You don't have to get that." But I ordered the number 3 for the purpose of getting what was on the sign or i wouldnt have said the #3.... Seemed off. Going back-and-forth with me over a candy that's listed in the combo, she stated."It's not a special pricing , they all get rung up individually anyways" maybe it was more of her attitude behind all of it. Maybe register isn't the position for her. 4pm movie March 31st.
• AS

  Ann Sebastian

  Mar 28, 2026
  1.0
  I went for a movie today and the air conditioning was either off or turned up where no air was flowing. The movie was going to start in about twenty minutes. I spotted a rat and went and reported it to customer service. I was surprised the girl said they weren’t going to move the audience to another theater. Refund was given but disappointed that another theater box could not be provided for viewers.

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