Had a great experience at Cinemark today! We went to see Michael (I love Michael), and the fire alarm went off not once, but three times. The manager, Mrs. Driscoll, kept everyone informed and explained it was a false alarm. She gave us the option to leave or stay and wait—we chose to stay, and it was well worth it.
Even though we waited about 30 minutes, we were given free movie passes and still got to enjoy the movie all the way through. Huge thank you to Mrs. Driscoll and her team for handling the situation with professionalism and kindness. There were some very upset guests, but they remained patient and respectful throughout. Great customer service!
SK
Susan Knox-Kann
Apr 26, 2026
4.0
Always a nice experience
WJ
William J Spacek Jr
Apr 21, 2026
5.0
Very pleased with the service and the seats
SC
Samantha Cantu
Apr 3, 2026
5.0
Watched an XD movie..seats were great, had heating, and place is clean and spacious.
SA
Sue Adcock
Mar 28, 2026
1.0
From the beginning to the end there was construction going so loud you couldn't hear the actors , it was so miserable, some customers left and we stayed because I have a chronic illness and was not feeling too bad so we took the chance. They had no decency to warn the customers or at least us a choice. Terrible management.
Frequently Asked Questions About Cinemark Victoria 12 and XD
Does this Cinemark movie theater deliver snacks?
Yes, you can order popcorn, soda and many of your favorite movie snacks delivered to you from this Cinemark theater.
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