Many customers reported issues with cleanliness, including dirty theaters, sticky floors, and unkempt bathrooms.
Seating Comfort
Numerous reviews mentioned uncomfortable seating, with many seats being old, torn, and lacking reclining options.
Customer Service
Feedback indicated inconsistent customer service, with some staff being friendly while others were reported as rude or unhelpful.
Overall Experience
While some customers enjoyed the atmosphere and amenities like bowling and arcade games, many expressed disappointment in the overall quality and maintenance of the theater.
KT
Kay Turner
Aug 10, 2024
1.0
This was the worst experience ever! The girl at the bar was rude and disrespectful. She didn’t even address us when we came to the bar, she said ‘what’s up’! We found out from another employee that she didn’t even have her TABC certification to serve alcohol. Then we tried to address the concerns and asked for the manager who also doesn’t know how to address customers because she rolled her eyes when they told her we requested her and walked over to us and said ‘what’s wrong?’. Not ‘how can I help you?’ The entire staff needs to go through customer service and relations training.
Frequently Asked Questions About Cinemark Long Meadow and XD, IMAX, ScreenX - CLOSED
Is this the old Regal Grand Parkway theater?
Yes, Cinemark transformed old Regal Grand Parkway theater and reopened with brand new Cinemark Long Meadow and XD, IMAX, ScreenX with a full on-site restaurant and 16 bowling lanes.
Is the Cinemark Long Meadow and XD, IMAX, ScreenX still open?
No, this location has closed. Please visit the Cinemark website to find your nearest theatre.
Was this location previously the Regal Grand Parkway theater?
Yes, Cinemark transformed the old Regal Grand Parkway theater and reopened it as Cinemark Long Meadow and XD with XD, IMAX, ScreenX, a full on-site restaurant, and 16 bowling lanes.
Does Cinemark Long Meadow offer ticket purchases through an app?
Yes, you can purchase tickets and view showtimes through the Cinemark Theatres app available on the Apple Store.
What payment options were accepted at Cinemark Long Meadow and XD?
They accepted American Express, Android Pay, cash, contactless payments, Discover, MasterCard, and Visa.
Did the theater offer any accessibility features?
Yes, it had wheelchair accessible entrances, parking, seating, restrooms, as well as assisted listening devices and hearing loops.
Could customers pick up tickets or services in-store at Cinemark Long Meadow?
Yes, in-store pickup was available.
What are some nearby entertainment options around Cinemark Long Meadow and XD?
Nearby you can find Regal Grand Parkway cinema and Santikos Palladium Avx, a drive-in theater, offering additional movie experiences in the Richmond area.
Are there dining options near Cinemark Long Meadow if I want to eat before or after a movie?
Yes, nearby restaurants include J Fins' American Grill, Shogun Japanese Grill and Sushi Bar, El Capitan Mexican Cantina, and Marco's Pizza, perfect for dining around your visit.
What recreational activities are available near Cinemark Long Meadow besides movies?
Cinemark Long Meadow Bowling & Games provides bowling lanes on-site, and nearby you can also visit places like Signature Sports Bar & Lounge for a casual atmosphere.
What is the contact phone number for Cinemark Long Meadow and XD, IMAX, ScreenX?