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Many customers praised the friendly and helpful staff, particularly highlighting individuals like Aiden and Angie for their excellent service.
Cleanliness
While some reviews noted cleanliness in the theaters and restrooms, others reported unsanitary conditions, particularly in the concession area and some theaters.
Seating and Comfort
Customers appreciated the comfortable seating but expressed a desire for upgrades to recliner chairs, as well as concerns about the temperature in some theaters.
Operational Issues
Several reviews mentioned issues with staff efficiency, such as long lines, incorrect theater assignments, and lack of communication during busy times.
Overall Experience
The overall experience varied, with some customers enjoying their visits and others expressing disappointment due to operational shortcomings and cleanliness issues.
JM
Janet M
5 days ago
4.0
Cinemark is a nice place to watch a movie overall. The theater was clean and well maintained, and it wasn’t crowded, which made the experience more enjoyable. The employees were helpful and friendly throughout the visit. The only downside was that the seats were a little uncomfortable, but it wasn’t enough to ruin the experience. I’d still recommend it and would come back again.
JM
Josue Morales
Jan 3, 2026
1.0
DON’t GO HERE. Don’t believe the 4 stars on here. We had the worse experience at this theater last weekend. We were visiting from out of town and decided to take our family to watch Avatar 3.
We were in Auditorium 1 and it is a Big auditorium and this is a Long Movie and unfortunately mid movie the A/C went OFF. People were fanning themselves and we were sweating like pigs. It was steamy from everyone’s body heat so I got up to complain. A “manager” assured me that he would take care of it but NEVER DID. We continued to watch the movie in a miserable environment. On top of that the CHAIRS DO NOT RECLINE. Also, the people behind us had babies crying and one of the ladies sat there Translating the entire movie to her FRIEND/family. When the movie was over I complained again about how no one ever turned the A/C on and the Assistant Manager Román told me that THEY COULD’T TURN THE A/C on because it’s THIRD PARTY CONTROLLED! I proceeded to file a complaint with Cinemark’s Corporate office. And I feel that the city should also be made aware of the conditions guests are are being subjected to. We work hard and CHOOSE Cinemark to spend our money there thinking you’re going to enjoy your weekend and then you’re unfortunately treated this way. It’s just not right. Do better Management/Cinemark.
—Jesabel D.
DG
Danielle Gonzalez
Dec 28, 2025
1.0
Good service at the concession stand but the actual theater wasn’t very welcoming where we sat right above us was open! We could see insulation..dust etc
Very unsanitary especially while eating. And it wasn’t just in one theater it was in several!
MR
Maurico Rivera
Dec 21, 2025
5.0
Good seating chairs
NN
Nelly Newman
Dec 6, 2025
5.0
Muy bonito y agradable para relajarse en familia,solo el área de palomas faltó organizar las filas había mucha gente!