Cinemark Harlingen 16 and XD

Reviews

• IC

  Inam Choudrey

  3 days ago
  5.0
  Great location Everything about this movie theater was good
• SS

  Sheila Sosa

  May 2, 2026
  4.0
  Easy ticket buying process but long lines.
• AG

  Amaveli Garza

  May 1, 2026
  5.0
  Muy linda y amable la señora que tenían hoy donde se adquieren los tickets.
• RR

  rgvm78550

  Apr 4, 2026
  2.0
  Good theater but i am a person with a disability and the concession line was very long so i asked if i could get help and they said i had to get in line even thou they saw me with my disability. I believe they should have a bit more consideration for people with disabilities!
• IS

  Isaac Santiago

  Apr 2, 2026
  1.0
  I arrived late to my movie at Cinemark Harlingen 16 due to a car crash on the highway, which was completely out of my control. I wasn’t asking for a refund or trying to cause any issues—I was simply hoping for a small accommodation given the circumstances. After explaining my situation, the only options I was given were either a refund without the promotional items, or to enter my original showing with only about 30 minutes left. I even had photo evidence of the accident, yet there was no willingness to consider a reasonable solution. All I was asking for was the ability to move to a different showing with available seats so I could watch the movie from the beginning. After this interaction, I noticed the assistant manager (pictured) in the ticket booth, appearing to be focused on scrolling through reels on her phone rather than assisting customers. Seeing this after being denied any flexibility made the situation even more frustrating, as it gave the impression that customer service was not a priority. I understand that policies exist, but situations like this should be handled on a case-by-case basis. A little more attention, professionalism, and basic understanding would have gone a long way in resolving this properly.

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