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Mixed feedback on customer service, with some praising friendly staff while others reported poor experiences and lack of assistance.
Cleanliness
Generally positive remarks about the cleanliness of the theater, though some noted issues with dirty seats and concession areas.
Seating Comfort
Seating comfort received mixed reviews; while many enjoyed the recliners, others found them uncomfortable or in disrepair.
Pricing
Customers expressed concerns about high ticket and concession prices, with some feeling it was not worth the cost.
Food Quality
Food quality was inconsistent, with reports of stale popcorn and food poisoning, alongside some positive remarks about the popcorn.
TH
TIll Hezel
Jan 6, 2026
5.0
Always a great experience at the Cinemark Alliance location. The theater is clean, the seats are comfortable, and the sound and picture quality are excellent. Staff is friendly and everything runs smoothly. Definitely my go-to movie theater in the area.
CN
carsen niedert
Jan 6, 2026
4.0
It was a nice theater but I like the Roanoke one better the seats recline way more over at that location then this one in alliance
SA
Siobhan Alvarado
Dec 28, 2025
1.0
Honestly usually have a great time but today I made a mistake with my times and instead of reassurance . I got backhand jokes and harsh comments after my mistake I was honestly confused and I’m disappointed with the the customer service overall
MF
Monique Flowers
Dec 25, 2025
5.0
This was my first time visiting this Cinemark theater & they did not disappoint. Comfortable recliners, with optional heat. Semi self-serve concession area. Super friendly staff
KM
King mac
Dec 22, 2025
1.0
Came to see Avatar recently, a friend and I. Dude at ticket counter didn’t greet us which was a strike 1. So we say we here to purchase tickets, he said “ ooohhhh “ as if we didn’t just walk past the self scan if you already purchased or had a ticket. So then we purchase the tickets but he didn’t even give us instructions on where the movie theater was.Had us walking around looking for theater #6. Poor customer service and poor lack of customer experience. It was a nice theater but yall got to get rid of shitty people like him.