Visit Our Cinemark Theater in El Paso, TX. Enjoy alcohol and popcorn. Upgrade Your Experience With Luxury Loungers and Cinemark XD and ScreenX! Buy Tickets Online Now!
Mixed reviews on customer service, with some praising friendly staff while others reported rude management and inconsistent policy enforcement.
Cleanliness
Concerns about cleanliness, particularly in bathrooms and seating areas, with some customers noting dirty conditions.
Comfort and Experience
Many customers enjoyed the comfortable seating and overall movie experience, though some complained about loud sound levels and temperature issues.
Concessions
Inconsistent experiences with concessions, including slow service and high prices, but some enjoyed the snack offerings.
Management Issues
Several reviews highlighted poor management responses to customer complaints, leading to dissatisfaction among patrons.
AF
Alicia Felix
Nov 15, 2025
5.0
New movies coming soon.
AH
Angel Hernandez
Nov 1, 2025
1.0
called ahead about letting my group of friends come with costume and face paint they said it’s fine as long as we had no accessories or masks we said that’s fine when we went as soon as we purchased tickets some older man with gray hair and glasses which i believe is the manager was super rude and said we will not be serviced “looking like that” referring to face paint used to love this place but the manager sucks
RS
Rick Setts
Oct 18, 2025
5.0
This was the best theater I've ever been to. The Dbox seats are the best. Love this place.
JP
JP Pena
Oct 13, 2025
4.0
Great experience ! We caught the new Tron movie in 3D ! Man that movie was a visually stunning - cinematic masterpiece. Highly recommend. The soundtrack was the perfect experience in this theatre.
I was a bit shocked they didn’t carry redvines ( I mean they didn’t even know what redvines were !??) Redvines are a movie staple … The arcade made up for it a bit . Bottom line - I’d come back for another flick .
JA
Jojo Avena
Sep 24, 2025
5.0
W experience when we went to see the Pre screening of Demon Slayer: Infinity Castle in XD that was so worth the money def will come back here if you love auditorium size screenings. You see everything!!
Frequently Asked Questions About Cinemark West El Paso XD and ScreenX
Does this Cinemark theater have reclining seats?
Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.
Does Cinemark West El Paso XD and ScreenX offer reclining seats?
Yes, all seats at this Cinemark theater are powered recliners for a comfortable movie experience.
Can I buy movie tickets online for Cinemark West El Paso XD and ScreenX?
Yes, tickets can be purchased online via Cinemark's official website or app for convenient booking.
Are there special movie formats available at this Cinemark location?
Yes, they offer luxury loungers along with Cinemark XD and ScreenX formats for an enhanced viewing experience.
What payment methods are accepted at Cinemark West El Paso XD and ScreenX?
They accept various payments including American Express, Visa, Mastercard, Discover, Apple Pay, Android Pay, cash, and contactless payments.
Is Cinemark West El Paso XD and ScreenX accessible for wheelchair users?
Yes, the theater provides wheelchair accessible entrances, parking, seating, and restrooms to accommodate all guests.
Does Cinemark West El Paso XD and ScreenX serve food and beverages?
Yes, the theater serves food and offers alcohol and popcorn to enhance your movie experience.
Is there a nearby pizza restaurant where I can eat before or after the movie?
Yes, Pizza Hut Express is close by if you're looking for a quick and popular pizza option near the theater.
How can I access Cinemark West El Paso using public transport?
Sun Metro-Westside Transfer Center Bay D and Al Jefferson Westside Transit Center are nearby bus stations that provide accessible transport options to the theater.
Are there hotels near Cinemark West El Paso XD and ScreenX for visitors traveling from out of town?
Yes, several hotels such as Fairfield Inn & Suites by Marriott El Paso, SpringHill Suites El Paso, and La Quinta Inn El Paso West are conveniently located nearby for guest accommodations.
Does Cinemark West El Paso welcome families and children?
Yes, the theater is family-friendly and welcomes children, ensuring an enjoyable visit for all ages.