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Mixed reviews on service; some staff were praised for their friendliness and efficiency, while others were criticized for being rude or slow.
Cleanliness
The theater is generally reported as clean, but there are complaints about sticky floors and unclean seats.
Facilities
Many customers noted the need for upgrades, particularly regarding seating and air conditioning, with several reports of broken seats and malfunctioning A/C.
Snack Availability
Frequent complaints about limited snack options and items being out of stock, particularly at the concession stand.
Overall Experience
While some customers enjoyed their visits and the movie experience, others expressed disappointment due to service issues and facility conditions.
MM
Miriam Martinez
Dec 26, 2025
5.0
Great service the people from their were great the merchandise from there is actually cool also, the snacks from there it is ok.
KK
kai
Sep 6, 2025
1.0
Red haired lady sparkles lookin worker also short she is rude to everyone. Talks back to everyone. She got no name tag so I don’t know her name but damn fire this lady she’s such a rude person. Looks like ash Trevino btw. She didn’t let us in the movies while we had a parent.
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Roberto Bravo
Aug 18, 2025
1.0
Lousy service in cinemark eagle pass tx I have gone several times and never have hot dogs available,they should take that sign off.Today I went to see a movie only one worker for tickets,snack bar and tell you where is your seat.she was doing everything by herself.guess we need another movie place so they can put more attention to their business.I am thinking instead rent the movie at home buy my own popcorn and make my own hot dogs rather than go back again
MM
M&M
Aug 9, 2023
4.0
Mission Impossible gone to soon, we didn't have the opportunity to watch it. 😂