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Multiple customers reported issues with popcorn causing food poisoning and stale concessions.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.
Cleanliness
Several customers noted cleanliness issues in the theaters and restrooms, with some mentioning bugs and dirty seats.
Seating Comfort
Many patrons appreciated the comfortable reclining seats and overall theater layout.
Ticketing Issues
Customers experienced problems with ticket validity and overbooking, leading to frustration and dissatisfaction.
HH
Hebdhagsvs
3 days ago
2.0
The people that go can be so weird and rude and the website to get tickets is so laggy you’re better off just going to regal or another movie theater if you want a good fun time because I Dindt really have the best experience here🤷♀️
JC
Jenna Collazo
6 days ago
5.0
It was a great experience. I came here to see the Stranger Things episode. I was super late, but they still let me in the movie theater because I know some movie theaters won’t let you in after a certain time. I haven’t been to the movie theaters in a while so they had a lot of their snacks already out and only had to do is grab it and go check out at the register. There was a lot of parking wasn’t super crowded. I also went at like 9 o’clock in the morning. Everybody was super nice when I asked them questions. The movie theater itself had really nice recliner seats and it wasn’t very difficult to find my seat. The food was good. It didn’t feel like it was super overpriced.
LP
Lillian Paulette
Jan 1, 2026
1.0
Stephen at the entrance of the Cinemark Southpark Meadows was hands down one of the rudest employees I’ve ever encountered.
As I was actively pulling up my tickets on my phone, he impatiently told the person behind me to come forward and go ahead of me “until I figure it out.” Excuse me??? I had my tickets — I wasn’t confused, lost, or holding up the line. I was doing exactly what you’re supposed to do.
The interaction was dismissive, disrespectful, and completely unnecessary. It made me feel rushed and embarrassed for no reason at all. Basic customer service would be to give someone two seconds to open their tickets — not treat them like an inconvenience.
If Stephen represents the standard for guest service at this location, that’s a serious problem. People go to the movies to relax, not to be talked down to at the door. Do better.
JU
jaffar umer
Dec 31, 2025
1.0
The popcorn is not safe to eat. My family got food poisoning from it. Upon checking other recent reviews, someone else also mentioned how the popcorn made them sick too. Cinemark, take action so others don’t get sick too.
AS
Andrew Swainston
Dec 31, 2025
1.0
I would recommend avoiding this theater as they will cancel your tickets without any explanation. I purchased tickets for the Stranger Things finale and received a message later that my tickets were canceled due to a “showtime cancelation” but the screening was still available in the exact same auditorium and they were selling the same seats to other movies throughout the day so it’s not like there was an issue with the seats themselves. What likely happened is that a manager canceled the tickets so a friend can get the seats. Incredibly shady practices and when I called them, they couldn’t explain why it occurred. We’re in Austin anyway, stick with Alamo or AMC or even Regal. No reason to go to Cinemark
Frequently Asked Questions About Cinemark Southpark Meadows
Does this Cinemark theater have reclining seats?
Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.
What types of seating are available at Cinemark Southpark Meadows?
Cinemark Southpark Meadows features powered recliner chairs for a comfortable movie experience, making every seat the best in the house.
Can I buy movie tickets online for Cinemark Southpark Meadows?
Yes, you can purchase tickets online through the Cinemark website or app for convenience.
Does Cinemark Southpark Meadows offer alcoholic drinks and snacks?
Yes, the theater offers alcoholic drinks and popcorn, enhancing your movie experience.
Is Cinemark Southpark Meadows accessible for people with disabilities?
Yes, the theater has wheelchair accessible entrances, parking, seating, and restrooms.
What payment methods are accepted at Cinemark Southpark Meadows?
They accept American Express, Apple Pay, Android Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Is Cinemark Southpark Meadows family-friendly?
Yes, the theater welcomes families and children, providing a suitable environment for all ages.
What are some nearby dining options to visit before or after a movie at Cinemark Southpark Meadows?
Nearby restaurants include Wicked Backyard, Bucket's Backyard Bar & Grill, Amaya's Taco Village, The Green Mesquite BBQ, and Chili's Grill & Bar, offering a variety of American and Mexican cuisine.
Are there nearby entertainment venues to visit near Cinemark Southpark Meadows?
Yes, nearby entertainment options include Zero Latency VR, The Axe Force adventure sports center, and Escape Rooms of Austin for fun activities before or after your movie.
Where can I find fitness or wellness centers close to Cinemark Southpark Meadows?
UFC GYM is nearby, offering martial arts and fitness activities. For spa and beauty services, there are places like Dream Lashes & Spa and The Pink Mustache Barbershop.
What is the address and contact number for Cinemark Southpark Meadows?
The address is 9900 S IH-35 Service Road SB Unit N, Austin, TX 78748. The phone number is +1 512-291-0171.