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The theater is generally reported as clean, but some customers noted issues with sticky floors and unclean bathrooms.
Comfort
Customers appreciate the comfortable reclining seats, although some mentioned that the heat feature is not available.
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others received criticism for being rude or unhelpful.
Concessions
Many customers found the concession prices to be high, and there were complaints about the quality of food, including stale popcorn and poor pizza.
Temperature Control
Several reviews mentioned issues with temperature, with some theaters being too cold and others too hot, impacting the overall experience.
MS
Mojdeh Sadeghzadeh
Nov 11, 2025
1.0
Honestly, it wasn’t a good experience. The theater (especially auditorium #10) was in really bad shape . the seats were dirty, torn, and very uncomfortable! No ready food and no body was at front for greeting. I really hope management pays attention to cleaning and maintenance.
this will be our last visit for sure.
LW
Lisa Walbert
Nov 7, 2025
5.0
Love this theater! We come here a lot for comfy seats and fresh popcorn!
RJ
ROK J
Oct 18, 2025
5.0
Not crowded at all. The lines moved quickly when we bought popcorn. The reclining seats actually work and it was clean. Very cold in the restroom though
DB
dog biscuit
Oct 13, 2025
1.0
Contacted support over an issue I had regarding purchasing mistake with this theatre, asking for one time leniency for that mistake, and they were not receptive to helping me.
Frustrating and annoying the billion dollar corporation is unwilling to help the average person out, a singular time.
AS
Ameen Shawwa
Oct 12, 2025
4.0
Cinemark Allen 16 and XD earns a solid 4 stars from me. The theater is clean, modern, and well-kept, with comfortable reclining seats and great picture and sound quality—especially in the XD auditorium, which really makes action scenes stand out. The staff are usually friendly and efficient, keeping the lobby tidy and the concession lines moving fairly quickly even when it’s busy.
That said, ticket and snack prices can be a bit steep, and sometimes the parking lot gets hectic during weekend showtimes. A few of the smaller theaters could also use minor sound adjustments since dialogue can get lost in louder scenes.
Overall, though, it’s a great place to catch a movie—comfortable, well-run, and consistently enjoyable