Business Details
About
Indoor PlaygroundAmusement Park
Bounce off our wall to wall trampolines, play trampoline dodgeball, jump into our foam pits, slam dunk on our basketball hoops, ride the mechanical bull, try out our ninja course – The Gauntlet, face your opponent on Battlebeam and free climb on our indoor climbing wall! You can also celebrate birthday parties, team and group events.
Details
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.7
3,446 reviews
5 stars
2,903
4 stars
293
3 stars
98
2 stars44
1 star
108
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Numerous reviews highlighted the staff's friendliness and helpfulness, with specific mentions of employees like Caleb, Antoine, Ziyah, and Mya who provided excellent service.
Customer Experience
Many customers reported having a great overall experience, particularly praising the fun atmosphere and the enjoyment their children had during their visit.
Service Issues
Some customers expressed dissatisfaction with the front desk service, citing incompetence and lack of professionalism, particularly regarding ticketing and check-in processes.
Employee Recognition
Several employees received individual commendations for their exceptional service, indicating a strong team presence that positively impacts customer experiences.
- JCJames Cobb1 day ago5.0Marley C.was an absolutely incredible birthday host for my son's 6th birthday party. She truly went above and beyond in every way — from helping with setup and organization to making sure every detail was taken care of so the kids could have the best time. Her support and generosity made the entire day run smoothly and stress-free, and it was clear she genuinely cared about making the celebration special. My son had an amazing birthday, and we couldn't have done it without Marley’s help. I'm so grateful for everything she did and highly recommend her as a host!
- SJSavannah Jo3 days ago1.0It has been a while since we’ve been. There’s a lot of cool updates for the kids. The staff is always wonderful I’m writing this for anyone planning an event… My daughter’s birthday party’s historically have not had the best attendance - The first week of January post Christmas, travel, flu, or bad weather. I intentionally asked about my options if not enough children showed up, and I was verbally told by phone I’d be charged once all of the children arrived and they can downgrade the party size from 10/15 jumpers to the next and only level down, 5 jumpers. This was not true. I was charged upfront for all “jumpers.” Second, I was told midway through the jump time I’d be charged $75 for bringing a cookie cake. They only allow cakes or cupcakes or you’re charged a $75 catering fee. My children have always had the cookie cakes from Sam’s because it’s their favorite (we’ve had parties here before.) This is a newer policy. The young ladies at check in and our party room were great. It’s not their fault management has these rules/regulations in place. Instead of an event, I’d recommend buying each jumpers time and getting your own pizza and pitchers in the cafe area or having the kids eat elsewhere afterward.
- CMChloe Mosca3 days ago5.0Perin, as a big air worker, demonstrates remarkable skill and unwavering dedication in her field. Her commitment to perfecting challenging aerial maneuvers not only underscores her personal ambition but also significantly enhances the innovation and thrill of big air sports. Perin's journey is a clear example of the hard work and determination necessary to succeed in such a demanding discipline, making her an inspiration to aspiring athletes and a pivotal figure in pushing the boundaries of what is possible in the sport.
- OKOlivia Kay3 days ago5.0I had an absolutely awesome time at Big Air, and it was all thanks to Perin! From the moment I walked in, Perin was super friendly and helpful, explaining all the safety rules with a smile. They were constantly making sure everyone was having fun and being safe, which I really appreciated. Perin's energy and enthusiasm were contagious, and they even showed me a few cool trampoline tricks! Seriously, this person deserves a raise! Thanks, Perin, for making my visit unforgettable. I'll definitely be back!
- IIIts.uhh.miracle5 days ago5.0We had an awesome time at Big Air, and a huge part of that was thanks to Ziyah. Since it was our first time there, we weren't really sure how everything worked or where the different attractions were located. Ziyah went out of her way to welcome us and helped us figure out the layout of the park. She made sure we knew exactly what to do so we could get straight to the fun. It’s rare to find such great customer service these days she was patient, kind, and incredibly helpful. If you’re heading to Big Air, definitely look for her!
Frequently Asked Questions About Big Air Trampoline Park
What are the operating hours of Big Air Trampoline Park during weekdays?
Big Air Trampoline Park is open from 3:00 PM to 8:00 PM on Mondays and Tuesdays, and from 10:00 AM to 8:00 PM on Wednesdays and Thursdays.
Are there any special hours for toddlers or home school groups?
Yes, on Wednesdays and Thursdays, Toddler Time is from 10:00 AM to 1:00 PM, followed by Home School Jump from 1:00 PM to 3:00 PM.
What activities and attractions are available at Big Air Trampoline Park?
Guests can enjoy wall-to-wall trampolines, trampoline dodgeball, foam pits, basketball hoops, a mechanical bull, a ninja course called The Gauntlet, Battlebeam challenges, and an indoor climbing wall.
Can I host a birthday party or group event at Big Air Trampoline Park?
Yes, Big Air Trampoline Park offers birthday party packages, as well as options for team and group events.
What forms of payment does Big Air Trampoline Park accept?
They accept Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Is Big Air Trampoline Park wheelchair accessible?
Yes, the park has wheelchair accessible entrances, parking, and restrooms, including unisex and public restrooms.
What are the holiday hours for Big Air Trampoline Park?
On November 26, 2025, the park is open from 10:00 AM to 8:00 PM. It is closed on November 27, 2025. On November 28 and 29, 2025, it is open from 10:00 AM to 10:00 PM.
Where is Big Air Trampoline Park located?
It is located at 660 Spartan Blvd. #200, Spartanburg, SC 29301, United States.
What nearby places can I visit before or after my time at Big Air Trampoline Park?
Nearby places include Stuff a Stuffy for event planning, Hamrick's clothing store, JOANN Fabric and Crafts for arts and crafts, and Chuck E. Cheese for pizza and arcade games, making them great stops for additional fun or shopping.
Are there dining options close to Big Air Trampoline Park?
Yes, Souper!Salad! is nearby for a healthy meal option, and CityRange Steakhouse Grill offers steakhouse and American dining experiences within close distance.
Can visitors rent a car near Big Air Trampoline Park?
Yes, Avis Rent A Car and Budget Car Rental are close by, providing convenient car rental services for visitors.