Lobby Lounge is Toronto's urban living room, where guests can savour a modern Canadian menu, premium teas and a five-star compendium of wines, cocktails and spirits.
Natural light streams through two-story windows, highlighting large scale paintings, sculptures and an Italian handcrafted Fazioli piano set amid furniture vignettes in contemporary dove-grey leather.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.