Cinemark Dayton South 16 and XD

Reviews

• TG

  Terra Gentry

  1 day ago
  5.0
  My girls Gramma took us out to celebrate my girls 8th and 10th birthday by taking us to see The New Mario movie, we had an absolutely awesome time, we got drinks and snacks and popcorn, we relaxed in the big comfy recliners they have, and we went on a Tuesday, our tickets were less expensive and it was very comfortable and we enjoyed our treats and the movie!! We will definitely be back again soon, we have a list of movies we want to see, and we're making sure we go back to this theater where we had so much fun!
• JL

  Jamie Lawless

  3 days ago
  1.0
  I went to the movie today at 2:15. Upon arrival I purchased my ticket from a kiosk because the guy at the ticket counter was busy on the phone. No problem. I purchased a large popcorn and a large Icee. About halfway through the movie I went out for refills. I was told only x-large popcorn’s were eligible for refills. I looked up and this was noted on the sign. I missed that one. I was willing to accept that as my mistake. However, It would have been nice and perhaps beneficial to the company had the associate that sold it to me informed me of the difference and offered it as an upsell at the time of purchase. I bet that’s the company’s intention because there biggest profit margin is on the refillable one because most people probably buy it and don’t exercise the refill option thus increasing profits. I then was informed that my large Icee was not eligible for a refill as well. There is zero signage to support this. All fountain drinks and Icee’s are listed in the same area at the same price. I spoke to a manager Kimberly who said it was only on fountain drinks and had always been that way. Kimberly, did you know that it is a proven fact in customer service that it is generally cheaper to handle a customer problem keeping the customer with your company that to pay advertising to attract new customers? Meaning I paid $6.60 for an Icee that they probably made at least $5.00 on. I paid $8.30 for a popcorn they probably made $7.00 on. Which is better to explain the policy to me and offer me a complimentary refill this time or lose me as a customer over an Icee refill? She really made me feel very unappreciated as a customer. She took no time to listen to what I had to say just spouting policy. She could have cared less about what I was trying to point out on the signs. There was not even a hint of wanting to work with me on the issue. Just her way and policy. The popcorn butter station was a mess. 2 employees stood by it talking and got some of the popcorn off of the floor but never bothered to wipe it off. There was also an annoying spot on the screen throughout the movie as well. I tried to call the Cinemark customer service line but got sent to voicemail and am awaiting a call back. A little customer service training could go a long way.
• CW

  Chris Warner

  3 days ago
  2.0
  Go to the Greene Cinemark instead. This one doesn't have heated seats. Plus there is audio bleed from adjacent theaters.
• BJ

  Brad J

  Apr 21, 2026
  5.0
  Very clean and the staff was professional. Theater was very well maintained and clean. For some reason it wasn't crowded at all... which made it nice to not have lines. We may have caught them on a slow night.
• JG

  Jeremy Greer

  Apr 15, 2026
  5.0
  I really enjoy this movie theater. It's safe, and they make sure you get your snack and get to your seat in good time.

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