Marcus Pickerington Cinema

Reviews

• HH

  Hannah

  Mar 13, 2026
  1.0
  We have been long term movie goers and customers of Marcus theater for about two years now. We had a very unfortunate experience in the pickerington theater today around 9pm EST. We were standing in line at the food counter when a women was standing there as well waiting for food. A younger gentleman stepped in to grab his food as his buzzer was going on. When he stepped to the counter the women began telling the younger gentleman how he ditched her in line and began getting loud, I stated to the women that we were all waiting for food and that if you buzzer goes off you retrieve your food and there was really no “line” the lady immediately started screaming and cussing and stepped towards my husband and I. She threatened physical harm and stated was going to go grab her husband to “drag us out the theater” we did not engage. Security had stepped in and proceeded to talk to the women who was being loud and yelling, cussing and was told to step outside. The manager Makenna then stepped In and told the lady to clam down and after talking to her for less than 60 second override the security guard who was escorting her out, and let her return back the movie. We come to Marcus theater due to feeling safe, and accommodation. How can a Marcus theater employee let a customer who was threatening customers physical harm and escalating a situation which could have turned forceful, return back to her movie with no repercussions. I value my safety, and I frequently bring my children here. This is not the behavior I would expect Marcus to tolerate. And because of this reason we left without seeing our movie and our tickets and food purchase was wasted. This type of enabled behavior of customer sets a standard for behaviors at the theaters and poses safety risks to other customers as well, this time it was with us and we did not escalate the situation but another time it could be someone else, or kids near by. This is a major safety concern and was not properly handled effectively. We did address our concerns to management who disregarded our concerns. Please feel free to please review cameras to validate claim. Thank you.
• BE

  Billy Elkins

  Mar 2, 2026
  5.0
  No stress place to see a movie and take the family or that special person in your life.
• MW

  Mr. Wilson

  Feb 23, 2026
  4.0
  Book online to get good seats! Besides that, great theater!
• SS

  Shawkman (Karl Smith)

  Feb 8, 2026
  5.0
  I haven't been to the movie theater in a long time, it was nice and clean. We bought soda and popcorn and enjoyed it while watching the movie. Yes its easy to watch them at home but there is something nostalgic about going to the movies. We saw some previews we were interested in so we'll be back.
• DS

  Dustin Shewalter

  Jan 23, 2026
  5.0
  Went to see the Megadeth behind the mask music event. This is one nice theater with very comfortable reclining chairs. Friendly staff. Would definitely go back to see another movie.