Customer service experiences varied, with some staff being friendly and helpful, while others were reported as rude or indifferent.
Seating Comfort
Many customers found the seating uncomfortable, particularly noting the lack of reclining seats.
Cleanliness
The theater was generally reported as clean, but some reviews mentioned issues with cleanliness in certain areas.
Sound Quality
Several customers complained about poor audio quality and excessive volume during movies.
Pricing
Ticket prices were considered reasonable, especially for matinee showings, but concession prices were viewed as high.
UG
Ultimate Wicket G
3 days ago
2.0
I visited the Cinemark Milford 16 location Wednesday Morning (11/19/2025) to see the 9:15am showing of Chainsaw Man The Movie: Reze Arc. I give props to the staff for being professional and answering questions I had about concessions and tickets. The problem was inside the theater room itself due to the sound volume. The movie previews were louder overall than the actual movie and seemed to have surround sound while the movie had very little to no surround sound. The movie in general was just quieter especially when it came to the musical notes. It was difficult to hear the soundtrack, I was disappointed as a result. Mind you I was also the only person in the theater room for the movie too. The Milford location is usually a great time, unfortunately not so much on Wednesday.
SS
Sara
3 days ago
5.0
Staff is very friendly and well maintained establishment.
JB
Jimmy Bell
Nov 1, 2025
2.0
I enjoy going to the movies to find something to watch and have a good time. However, last Tuesday, I had a bad experience when I asked a woman at customer service to swap my tickets. She rolled her eyes and looked unhappy, so I decided to leave. I don't like dealing with negativity from staff.
MM
Megan Morris
Oct 19, 2025
2.0
Don't see a movie here if you have anything planned to do afterwards. Our movie was supposed to start at 9:50. Unfortunately this was incorrect, the previews started at 9:50 and literally went on and on for about 40 minutes before the movie actually started. Please post the actual times that your movies start!
SS
Sah Shy (Sasha)
Oct 8, 2025
1.0
We went to watch a regional Indian movie last week. The tickets were $20.99 each, quite expensive for a foreign language movie! We went and settled in our seats, there were series of commercial that were screened for good 20 minutes. Then an "Intermission" screen comes up and everyone in the theater had no clue what was happening. My husband went out to check and informed one of the staff. After 10 minutes, a staff came saying the movie was not injested into their system and hence they would refund our tickets. The seats are not great when compared to Regal(Mason). They could have give some type of extra compensation for time n travel but they just refunded our tickets and gave me corporate number to call. Today I spoke to an agent asking if we can be compensated further, she straightaway said no. I am not going to Cinemark in the future. We watched the same movie at Regal yeaterday($17/ticket), our experiences were Royal. The seats are 200 times better!
Frequently Asked Questions About Cinemark Milford 16
Where is Cinemark Milford 16 located?
Cinemark Milford 16 is located at 500 Rivers Edge Dr, Milford, OH 45150, USA.
What types of payment does Cinemark Milford 16 accept?
Cinemark Milford 16 accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, Mastercard, and Visa.
Does Cinemark Milford 16 offer online ticket purchasing?
Yes, tickets for Cinemark Milford 16 can be purchased online through their website or the Cinemark Theatres app.
Is Cinemark Milford 16 accessible for customers with disabilities?
Yes, Cinemark Milford 16 offers wheelchair accessible entrances, parking, seating, and restrooms, as well as assisted listening devices and a hearing loop.
Does Cinemark Milford 16 serve food and drinks?
Yes, Cinemark Milford 16 serves alcoholic drinks, fast food, Pizza Hut pizza, and includes a snack bar and restaurant facilities.
Can I pick up my order in store at Cinemark Milford 16?
What are some nearby dining options around Cinemark Milford 16?
Nearby dining options include Pizza Hut Express, Cracker Barrel Old Country Store, Ruby Tuesday, El Rancho Grande, and Texas Roadhouse, offering a variety of cuisines from pizza to American and Mexican fare.
Are there other movie theaters near Cinemark Milford 16?
Yes, nearby movie theaters include Milford 16 (a drive-in theater) and Rave Motion Pictures Milford 16, offering more entertainment choices.
What local shops and services are near Cinemark Milford 16?
Near Cinemark Milford 16, you'll find shops and services like Office Depot, Harbor Freight hardware store, Target Store Milford, CVS Pharmacy, PetSmart, and Uplift Cannabis Dispensary.
How can I plan my visit using nearby points of interest?
You can combine your movie experience with nearby attractions such as enjoying ice cream at Ben & Jerry's, grabbing coffee at Honest 61 or Starbucks, or dining at various nearby restaurants to make a full day outing.