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Several customers noted issues with cleanliness, particularly in the bathrooms and concession areas.
Customer Service
Many reviews praised the staff for being friendly and helpful, with specific mentions of employees going above and beyond.
Seating Experience
Customers appreciated the comfortable and reclining seats, although some reported issues with seat maintenance.
Concession Quality
Feedback on concessions was mixed, with complaints about stale popcorn and high prices, but some enjoyed the variety of snacks.
Disruptions
Multiple reviews mentioned disturbances from other patrons using phones and talking during movies, indicating a need for better crowd management.
AR
Annalise Rouse
2 days ago
5.0
Kudos to this theater, their management, and staff.
Their staff is beyond gracious and kind. 10/10 customer service.
They are beyond organized and in constant communication.
I left my phone on the counter when I was ordering a beer and their staff kept the phone safe in a ziploc bag and kept it in their possession when I came for looking for it.
This is a theater that cares about the people they serve and I am beyond thankful!
KJ
Kristine Jackson
3 days ago
4.0
The movie that I saw could have been in a bigger theater than. The group I was with was split up!
HS
Henri Smarty
Nov 11, 2025
5.0
Predator Badlands! Great staff and the Clean bathrooms are appreciated
LL
Lauren L
Nov 2, 2025
4.0
Nice theater, just hated the popcorn. It was more salt than popcorn, no idea who would actually enjoy that.
FF
Frank
Oct 18, 2025
1.0
One of the worst theaters in greater Cincinnati. Aside from the bad concession experience, every time we go there is way too much talking, smart phone use, and distracting and rude behavior in the theaters. This isn’t the employees fault, for sure. But I don’t notice this at other greater-Cincinnati. cinemark locations