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While many customers praised the cleanliness of the theater, several reviews noted issues with dirty seats and concession areas.
Customer Service
The staff received high marks for their friendliness and helpfulness, with specific mentions of going above and beyond for customers.
Concession Experience
There were mixed reviews regarding the concession stand, with some customers enjoying the self-serve options while others complained about cold popcorn and cleanliness.
Theater Environment
Several reviews highlighted disruptive behavior from other patrons, including phone use and loud talking, which detracted from the movie experience.
Seating Comfort
Customers appreciated the comfortable seating, particularly the reclining seats, although some noted issues with seat maintenance.
PG
Perry Gaines
Jan 1, 2026
2.0
In the past my family have enjoyed Cinemark Oakley to watch movies and enjoy their concession stand food however this evening
12-31-25 was very disappointing. I brought movie tickets for my son and I to see Stranger Things a day ahead of time as a surprise for my son. 2 tickets cost $40.00 to my surprise food was provided complimentary from concession stand. I was not aware of this entering the Cinemark Oakley Theater. A very nice worker told me about the complimentary food, I rushed picked up a few items but did not use complete value of my food voucher. This should have been told to us as we were checking in. Poor communication on management part.
BW
Bobbeh Witchie
Dec 31, 2025
5.0
Made it just in time to watch Stranger Things S5 Finale. My seat is really good, clean theater. Great movie experience.
AW
Allison Weber
Dec 31, 2025
5.0
I love Cinemark! I am a subscriber and I tend to save my monthly free passes for when movies come out and we can go as a family. This location is always so clean, from concessions being stocked to the theater itself having clean seats and floors.
This is the only theater I go to. We saw Zootopia 2 with the kids and it was great!
BB
Brandy
Dec 31, 2025
2.0
This place needs an age limit/chaperone policy. Between teenagers making tiktoks literally everywhere and them having actual sex during the movies, it’s just hard to go there anymore. The only thing saving the place is the great staff having to deal with all of them.
KE
K Edwards
Dec 24, 2025
1.0
Spent way too much money on tickets and concession to be given cold popcorn. Concession was closed before the movie was over. Unable to utilize our free refill. I should have known it was going to be a ghetto and bad experience when we our tickets weren’t checked amongst entering. We weren’t given directions to our theater. Better off going to AMC theaters. I tried to be a trooper cause this location was convenient for our large group. However, I’ll stick to driving to West Chester This a be my first and last time at this location.