Staff received mixed reviews; while many praised their helpfulness and kindness, others reported rude and unprofessional behavior from certain employees.
Seating Comfort
Numerous customers complained about cramped seating with little legroom, making for an uncomfortable experience during shows.
Theater Experience
The theater's ambiance and historical charm were appreciated, but issues with cleanliness and organization, particularly regarding bathroom access, were noted.
Show Quality
The performances, especially 'Sunset Boulevard,' received high praise, with many customers expressing their enjoyment of the shows.
Ticketing Issues
Several customers experienced significant frustrations with ticketing errors and poor communication from the box office.
HN
Hana Nisi
6 days ago
5.0
この劇場でThe Queen of Versaillesを観ました
セットにもお金がかかっていて現代の成金の贅沢三昧の生活をコメディタッチで描くだけでなく、フランス革命の時代の人たちも登場する演出も面白かったです
何よりクリスティンの魅力が満載でした
劇場スタッフも親切でいい劇場です
KM
Katelyn Joy Moore
Nov 7, 2025
5.0
First of all, an absolutely STUNNING theater. It is one of my favorites I’ve seen a show at in NYC now. I really thought the lobby was beautiful, the seats were comfy, the proscenium was pretty, and there were a lot of good seats. The orchestra level is definitely a bit less drastic of an incline, so if you are short (like me), I hope you aren’t sat behind someone tall! I had to crane my neck a lot.
The front-of-house staff and bartenders were all super friendly and welcoming, and don’t treat you weird because it’s a Broadway theater; if you talk to them nicely and casually, they will return the attitude and not make you feel weird. I really love St. James Theater!!
ME
Mickel Evangelista
Nov 7, 2025
5.0
🌟 The Queen of Versailles – Broadway, NYC
⭐️⭐️⭐️⭐️⭐️
I brought my wife to see The Queen of Versailles on her birthday, not knowing what to expect—except that Kristin Chenoweth was in it, and Wicked is basically the soundtrack of our car. Despite the mixed reviews floating around, this show was a blast. It’s bold, offbeat, and surprisingly relatable—especially if you’ve ever tried to give your kid the world while your wallet says “not today.”
Kristin is still Kristin—a powerhouse with comedic timing and emotional depth. And the Filipina nanny? Scene-stealer. She brought warmth and humor that grounded the chaos. The cast was fresh, the energy was high, and the story—based on Jackie Siegel’s real-life rollercoaster—was both outrageous and oddly touching.
From the glitz of building a $100 million mansion to the gut-punch of the 2008 recession, this musical dives into the cost of chasing dreams, fame, and family legacy. And it does it with sequins, sass, and a score that sticks.
🎭 “You’ll leave with stars in your eyes, a tune in your head, and caviar in your dreams.”
That tagline nails it.
So yes, go in with an open mind, and you’ll walk out with a smile.
5 stars. Go see it today.
🎟️ Quick Facts:
• Venue: St. James Theatre, Broadway
• Lead: Kristin Chenoweth as Jackie Siegel
• Music: Stephen Schwartz (Wicked, Pippin)
• Book: Lindsey Ferrentino
• Direction: Michael Arden
MG
Meredith Goldsmith
Oct 22, 2025
2.0
The show was good but rows of seats were so close together, I couldn’t believe it. Also the bathrooms were not sufficiently clean /working. The sound system was inferior to some other Broadway theatres or perhaps it was the acoustics since despite having good seats I could not understand all the lines.
LV
Luis Valenzuela
Oct 18, 2025
1.0
Shows Queen of Versailles was just awful bc of staff. The customer service was horrible. My partner had a medical condition and the extremely rude staff member who happened to just sit in row Row H seat 18 for most if not all the duration of the show and then proceed to insult us for rushing to the bathroom mid show to take some insulin bc sugar dropped. He was beyond rude and disrespect up that intermission we decided to leave bc we were over it. Never going back. Money lost. Train your staff better. Unacceptable. No wonder why so many didn’t return after the intermission. Empty seats everywhere.
Frequently Asked Questions About St. James Theatre
What is the address of St. James Theatre?
St. James Theatre is located at 246 W 44th St, New York, NY 10036, US.
What are the operating hours of St. James Theatre?
The theatre is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is proof of vaccination required to attend St. James Theatre?
No, proof of vaccination is not required to attend performances at St. James Theatre.
How can I contact St. James Theatre?
You can contact St. James Theatre by phone at +1 888-985-9421 or visit their website at https://www.stjamesbroadway.com/.
What types of events does St. James Theatre host?
St. James Theatre hosts performing arts theater events, theater productions, performance art, and other events.
Where can I find parking near St. James Theatre?
Nearby parking options include Icon Advance Parking and Advance Parking LLC for convenient access to St. James Theatre.
Are there nearby restaurants where I can dine before or after a show at St. James Theatre?
Yes, nearby dining options include China River for Chinese cuisine, Sammy's House of BBQ for barbecue, John’s of Times Square and John’s Pizzeria for pizza, and Angus's Bistro for American dishes.
What nearby theaters can I explore in the area around St. James Theatre?
Nearby theaters include Jujamcyn Theaters, Majestic Theatre, Broadhurst Theatre, Helen Hayes Theatre, and the Hayes Theater, offering a variety of performances and entertainment.
Is there any nearby entertainment venue similar to St. James Theatre?
Yes, entertainment venues nearby include The Addams Family National Tour music venue and Long Story Short concert venue, both of which offer live performances close to St. James Theatre.
How can I use nearby transit or points of interest to find St. James Theatre?
St. James Theatre is centrally located in New York’s theater district near attractions like Times Square Hotel and notable theaters, making it easy to find via local transit and landmarks.