Lyric Theatre

Reviews

• WK

  William Kethman

  1 day ago
  5.0
  The Venue & Service: The Lyric Theatre is stunning—beautifully designed and impeccably clean. The service really set this experience apart, particularly the mobile ordering system. It was incredibly efficient; being able to order from my phone meant we spent significantly less time waiting in lines and more time enjoying the atmosphere. It was a seamless process that other theaters should definitely adopt. This theatre also has boosters for young kids which is very thoughtful. ​The Show: The show itself was amazing. Unlike some productions that just rehash old plots, this featured a genuinely well-thought-out new storyline that expanded the universe in exciting ways. The production value is top-tier—you really feel the "magic" happening right in front of you. ​The Highlight: A massive bonus was seeing Tom Felton in the cast. His involvement brought a wonderful wave of nostalgia that really elevated the experience for a long-time fan. It didn’t feel like a gimmick; it added a special layer of connection to the history of the series. ​The Verdict: If you are a fan of the Wizarding World, this is a must-see. Between the efficient venue, the fresh story, and the thrill of seeing original cast members like Tom Felton, it’s a perfect night out.
• JJ

  JCBispham

  5 days ago
  2.0
  The Staff and show were great, however the experience was ruined by the lack of clarity & signage for those who had booked priority access and the VIP Experience. We had to ask multiple staff members whether we were allowed to skip the queue, who eventually allowed us to do so. The fact that we could have been stuck in the queue and missed the VIP experience entirely due to lack of staff training and signage is appalling. There were also no signs inside the theatre pointing to the Ambassador lounge, meaning that we had to again ask multiple people to confirm where to go. Very humiliating.
• SW

  Samantha Walker

  Dec 31, 2025
  4.0
  Great experience inside! Don't bother waiting for Tom to come outside though. Several days in a row he would just RUN out, do one or two autographs and maybe one picture and then RUN to his car, he was outside less than 10 seconds. We waited for him in the cold for hooooooours several times and thats how it was every time. So DO NOT expect anything from him at all. However, the other actors were amazing and will sign and do pictures. Love them more! They are so sweet!
• JL

  Jessica Lary

  Dec 26, 2025
  2.0
  I visited the Lyric theatre on Saturday December 20, 2025 for the 8 pm showing of the Cursed Child. The people I interacted with told me incorrect information to the restroom. I had seating in the orchestra section and two people told me there was restrooms there and they were not. I get to the orchestra section and another person tells me to go back up the stairs. When I did get to the right area I saw a lot of men entering and exiting an area, but I did not see a women's restroom. I asked a lady employee in that area where the women's was and she gave me a very dirty look and glanced in the correct direction. It was very rude interaction from her. I would hate for anyone else to feel how I felt, I hope you reinforce customer service.
• AL

  Arabella Lam

  Dec 23, 2025
  3.0
  The Harry Potter and the Cursed Child Show was phenomenal! The actors were amazing and would see the show again! However, the staff were very unpleasant. The way they spoke to customers was very rude and even their own staff. The first night in NYC I was not able to get a souvenir due to the busy line. I went back the next day at 6:30 and they made me wait outside until 7 pm “sharp” as the guard of the door told me several times while no one was barely in the store. Once I got in, the manager told me I had 2 minutes to look around. I could not believe after spending $750 dollars for tickets, this is how they treat someone who was visiting NYC.

Frequently Asked Questions About Lyric Theatre