Many customers reported problems with food service, including late deliveries, missing items, and poor communication regarding changes in service.
Comfort and Atmosphere
The theater is praised for its comfortable seating and enjoyable atmosphere, making it a preferred choice for moviegoers.
Food Quality and Pricing
While some customers enjoyed the food, many found it overpriced and inconsistent in quality, leading to dissatisfaction.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, particularly with seating and restrooms, detracting from the overall experience.
Staff Friendliness
Customer experiences with staff varied, with some praising their helpfulness while others noted instances of rudeness or poor management.
NB
Nytilia Brown
Nov 16, 2025
3.0
My friend and I enjoyed the movie. Customer service was great and nice. Only reason why I gave 3 star because
My friend and I ran into some racial issues. Someone yelled out watch out black peoples in here. I’m not stop coming there. I know there racism in camillus but it’s okay.
AM
April MacIntosh
Nov 13, 2025
1.0
Advertised a movie as an hour and a half showtime on their website when in reality it was 30 minutes plus an hour of behind the scenes nonsense
SS
Santanna Schulz
Nov 7, 2025
4.0
Who doesn’t love going out to the movies every now and again! This place has the most comfortable seats to enjoy the movie. Kids love it. Usually just grab some popcorn and maybe an adult beverage before the show. The lines can be long for concessions. A little bit of a walk from the parking lot.
JT
jason towne
Nov 6, 2025
3.0
Ever since Covid this place has gone down hill, it's used to be fun to take the family but they don't bring the food anymore you have to pick up just not the same
EM
E.M. M.
Nov 5, 2025
1.0
For several weeks, I’ve been trying to watch reviews on movie the trailer and for some reason it keeps circling customer service have yet to respond to my email or call..
Frequently Asked Questions About Marcus Syracuse Cinema
What are the opening hours of Marcus Syracuse Cinema?
Marcus Syracuse Cinema is open daily from 10:00 AM to 10:00 PM.
Where is Marcus Syracuse Cinema located?
Marcus Syracuse Cinema is located at 180 Township Boulevard, Camillus, NY 13031, USA.
What payment methods are accepted at Marcus Syracuse Cinema?
Marcus Syracuse Cinema accepts cash, Discover, Mastercard, and Visa payments.
What services does Marcus Syracuse Cinema offer?
Marcus Syracuse Cinema offers in-theater dining and delivery to your seat.
Does Marcus Syracuse Cinema have wheelchair accessible facilities?
Yes, Marcus Syracuse Cinema has wheelchair accessible entrance, parking, seating, and restrooms.
Can families and children visit Marcus Syracuse Cinema?
Yes, Marcus Syracuse Cinema welcomes families and children.
Are there options for food and beverages at Marcus Syracuse Cinema?
Yes, the cinema serves food, breakfast, lunch, dinner, concessions, and beverages.
Is free Wi-Fi available at Marcus Syracuse Cinema?
Yes, Marcus Syracuse Cinema offers free Wi-Fi to its customers.
What nearby dining options are available around Marcus Syracuse Cinema?
Nearby dining options include Toss and Fire Wood Fired Pizza, Mitsuba Hibachi and Sushi, Mitsuba Japanese Cuisine, Sweet Frog frozen yogurt shop, and Subway sandwich shop. Visitors can enjoy a variety of cuisines before or after their movie experience.
Are there any nearby entertainment or recreational venues near Marcus Syracuse Cinema?
Yes, nearby entertainment and recreational venues include Bad Axe Throwing and The Warrior Factory Syracuse, which offer active life and event planning experiences. These can be great options for additional fun outings around your visit.
What nearby shopping or retail stores can customers visit around Marcus Syracuse Cinema?
Customers can explore nearby retail stores such as Witty Wicks Candles for candles and gifts, Petco for pet supplies and grooming, and liquor stores like Vine & Barrel and Branching Out Bottle Shop.