This profile is uncertified and using publicly sourced data
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Business Details
About
Escape GameAmusement ParkEvent Planner
Located in Las Vegas, Nevada, The Basement is the number one Escape Game center in the US, with one continuous storyline and 4 separate experiences/chapters to choose from. We offer an immersive experience where you will be locked in a room. You will then have a set amount of time to find your way out using the hidden clues, key, trap doors, and items within the space. Various events will ""distract"" you throughout your journey and make the task of escaping slightly more difficult. Can You Escape?
Location
THE BASEMENT: A Live Escape Room Experience
3440 Polaris Avenue, Las Vegas, NV
89102, United States
Hours
Monday3:30 PM - 10:45 PM
Tuesday3:30 PM - 10:45 PM
Wednesday3:30 PM - 10:45 PM
Thursday3:30 PM - 10:45 PM
Friday11:45 AM - 10:45 PM
Saturday11:45 AM - 10:45 PM
Sunday11:45 AM - 10:45 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.