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Customers frequently praised the comfortable, heated, and reclining seats, with many highlighting the D-Box experience.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, particularly behind the concession stand and in the theaters.
Staff Performance
Feedback on staff was mixed; while some praised individual employees for their friendliness, others reported rude or unprofessional behavior from management.
Ticketing and Policies
Customers expressed frustration with ticketing policies, including issues with incorrect locations and age restrictions for movie viewings.
Overall Experience
Despite some negative feedback, many customers enjoyed their overall experience, citing the theater as their favorite and appreciating the amenities.
SE
Scott Edwards
2 days ago
5.0
Really enjoyed this theater! We typically only go to AMC’s due to the Stubs Rewards, but they were all sold out of the film we wanted to see. Cinemark was a lovely surprise: bright lobby with lots of food options, friendly staff who seemed to be enjoying working. Comfy seats in the theater. Will be back!
HS
Henry Salvadore
5 days ago
2.0
Theater was very cold and I asked them to raise the heat for my 83 year old father and they never did,they didn't even offer to compensate after the movie when we complained.Not good customer service!
LD
Laura Degenhardt
Jan 2, 2026
1.0
I am really disappointed in our experience at this theatre. My kids just became of age to enjoy a movie. I had just spent over $75 on tickets and refreshments. When we got the to check in the woman scanning told me I could not enter with my outside drink. I did not feel comfortable telling her I needed it because I had just taken medication. I insisted I needed to keep it and she told me I could speak to a manager. We were already close to start of the movie so I tossed it unfortunately. I couldn't enjoy the movie after that. I think its unreasonable to spend that kind of money and have no flexibility in allowing one outside drink for this reason. It really shouldn't have even been made a big deal and she could've let me through.
TT
Tanya
Dec 25, 2025
2.0
No prices on the popcorn or there combos so the girl behind the register seemed very annoyed by me asking the sizes and prices. This was my first time here, I don't think I will be returning.
CC
Carolyn Cook
Dec 17, 2025
1.0
We had a terrible experience at this location because when you search for it online to buy tickets it brings up a different location. We purchased tickets for the wrong location, but the Willowbrook mall location would not allow us to exchange them. The manager admitted that this problem happens frequently, but still refused to help us exchange tickets. I have been to other cinemark locations that are very helpful and accommodating. I do not recommend this location.
Frequently Asked Questions About Cinemark Willowbrook Mall XD and ScreenX
Does this Cinemark theater have reclining seats?
Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.
Does Cinemark Willowbrook Mall have reclining seats?
Yes, all seats at Cinemark Willowbrook Mall and XD are powered recliner chairs for your comfort.
Where is Cinemark Willowbrook Mall and XD located?
It is located at 360 Willowbrook Mall Blvd, Wayne, NJ 07470, USA.
Can I buy movie tickets online for Cinemark Willowbrook Mall?
Yes, you can buy tickets online through their official website or via the Cinemark Theatres app.
What payment methods are accepted at Cinemark Willowbrook Mall?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, and Visa.
Does Cinemark Willowbrook Mall offer wheelchair accessible facilities?
Yes, the theater has wheelchair accessible entrances, parking, seating, and restrooms.
Is food available at Cinemark Willowbrook Mall?
Yes, the venue serves food including fast food and fresh popcorn at the snack bar.
Does Cinemark Willowbrook Mall offer in-store pickup?
Yes, in-store pickup service is available.
What nearby restaurants can I visit before or after the movie at Cinemark Willowbrook Mall?
Nearby dining options include Pizza Hut Express, Dairy Queen (Treat), Ruby Tuesday, Tio Juan’s Margarita, Bourbon Street Cafe, Blue Fig Garden, Margaritas Mexican Restaurant, Ruby Thai Kitchen, Qdoba, Buena Papa Fry Bar, and Nathan’s Famous.
Are there any shopping stores near Cinemark Willowbrook Mall for a combined visit?
Yes, nearby retail stores include F21 XXI, Against All Odds, Champs Sports, Forever 21, High Fidelity, Underground By Journeys, and BJ's Wholesale Club.
What fitness centers are located near Cinemark Willowbrook Mall?
D1 Training Willowbrook Mall is a gym nearby where you can work out before or after your movie visit.