Cinemark Willowbrook Mall XD and ScreenX

4.6
1834 reviews

About

Movie TheaterEvent VenueCinemark
Visit Our Cinemark Theater in Wayne, NJ. Check movie times, tickets, directions, and more. Enjoy some fast food and fresh popcorn! Buy Tickets Online Now!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • RestroomAvailable

Location

Cinemark Willowbrook Mall XD and ScreenX
360 Willowbrook Mall Blvd, Wayne, NJ
07470, United States

Reviews

4.6
1,834 reviews
5 stars
1,427
4 stars
254
3 stars
56
2 stars
24
1 star
73

What are people saying?

AI-generated from recent customer reviews

Comfortable Seating

Customers frequently praised the comfortable, heated, and reclining seats, with many highlighting the D-Box experience.

Cleanliness Issues

Several reviews mentioned cleanliness concerns, particularly behind the concession stand and in the theaters.

Staff Performance

Feedback on staff was mixed; while some praised individual employees for their friendliness, others reported rude or unprofessional behavior from management.

Ticketing and Policies

Customers expressed frustration with ticketing policies, including issues with incorrect locations and age restrictions for movie viewings.

Overall Experience

Despite some negative feedback, many customers enjoyed their overall experience, citing the theater as their favorite and appreciating the amenities.
  • SE
    Scott Edwards
    2 days ago
    5.0
    Really enjoyed this theater! We typically only go to AMC’s due to the Stubs Rewards, but they were all sold out of the film we wanted to see. Cinemark was a lovely surprise: bright lobby with lots of food options, friendly staff who seemed to be enjoying working. Comfy seats in the theater. Will be back!
  • HS
    Henry Salvadore
    5 days ago
    2.0
    Theater was very cold and I asked them to raise the heat for my 83 year old father and they never did,they didn't even offer to compensate after the movie when we complained.Not good customer service!
  • LD
    Laura Degenhardt
    Jan 2, 2026
    1.0
    I am really disappointed in our experience at this theatre. My kids just became of age to enjoy a movie. I had just spent over $75 on tickets and refreshments. When we got the to check in the woman scanning told me I could not enter with my outside drink. I did not feel comfortable telling her I needed it because I had just taken medication. I insisted I needed to keep it and she told me I could speak to a manager. We were already close to start of the movie so I tossed it unfortunately. I couldn't enjoy the movie after that. I think its unreasonable to spend that kind of money and have no flexibility in allowing one outside drink for this reason. It really shouldn't have even been made a big deal and she could've let me through.
  • TT
    Tanya
    Dec 25, 2025
    2.0
    No prices on the popcorn or there combos so the girl behind the register seemed very annoyed by me asking the sizes and prices. This was my first time here, I don't think I will be returning.
  • CC
    Carolyn Cook
    Dec 17, 2025
    1.0
    We had a terrible experience at this location because when you search for it online to buy tickets it brings up a different location. We purchased tickets for the wrong location, but the Willowbrook mall location would not allow us to exchange them. The manager admitted that this problem happens frequently, but still refused to help us exchange tickets. I have been to other cinemark locations that are very helpful and accommodating. I do not recommend this location.

Frequently Asked Questions About Cinemark Willowbrook Mall XD and ScreenX

Does this Cinemark theater have reclining seats?

Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.

Does Cinemark Willowbrook Mall have reclining seats?

Yes, all seats at Cinemark Willowbrook Mall and XD are powered recliner chairs for your comfort.