Cinemark Willowbrook Mall XD and ScreenX

Reviews

• JR

  Jennifer Ray

  3 days ago
  4.0
  This is my go to theater and for the most part I love it. However, I went to a 9:50p viewing of Mario Bros and the concession stand where the drink station is was very unkept. The theater was also in need of cleaning. The d-box seats are a must, though!
• EM

  Ernest McCoy

  6 days ago
  5.0
  I love this movie theatre, as my kids were very excited in viewing Mario Galaxy movie in the screen X box. The screen was so huge and seating reclined with motion was the best
• VN

  Vegeta NYC

  Apr 2, 2026
  5.0
  It was my first time going to a screen x theater and it did not disappoint. It felt like I was in the movie with it's rumble chairs. Excellent experience 😃
• GO

  Giselle O

  Mar 17, 2026
  2.0
  I had the worst movie concession experience ever here at 11:15 AM on Tuesday March 17,2026. There was this really rude young female employee with glasses who was so unhelpful. So like first I went to ask about their concession offerings and she said kitchen opens at 12. My movie started at 11:20 AM so okay that's fine I can wait, this cinema offers food delivery to seat in my prior experiences. But then the girl says "no I dont deliver to seats". Weird because I have done this before at this cinema. But okay maybe things changed, so I ask to preorder my food and she says "no you can't preorder". Also weird because I have preordered things before at Cinemark before arriving on the app I don't see why she won't accept a preorder at the counter?? So then I say, okay I'll just come out at 12 to order food real quick, but then she says "oh actually it's more like 12:20 it opens, maybe longer". So now she's not even giving me a firm time to make my way quickly out of my theater to order food and get back to my seat so now that option is out the window as well I know concessions are the only way movie theaters make money so the fact that this employee didn't even want to help me get said concessions speaks volumes as to how she handles her job here. She probably just wanted an easy morning on the job without customers but like just do the job you're paid to do it is so ridiculous not to. She was also so passive aggressive during the whole interaction like why are you even working here if you don't like handling customer service requests. I will say though the seats were comfortable, the theater was a bit chilly though. The ticketing experience was smooth and the ticket checker pleasantly let me know what theater to go to. The bathrooms were clean as well.
• JD

  Jenny Diosa

  Mar 15, 2026
  5.0
  My favorite movie place! The staff is very nice and the chairs are very comfortable

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