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Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or inattentive staff, particularly at the concession stand.
Cleanliness
While some customers praised the cleanliness of the theater, others reported dirty conditions, including sticky floors and unclean bathrooms.
Seating Comfort
The theater's heated and reclining seats received widespread acclaim for their comfort, enhancing the overall movie-going experience.
Food Service Efficiency
Numerous reviews highlighted slow service at the food counter, with long wait times and understaffing being common complaints.
Disruptive Environment
Several customers expressed frustration over disruptive patrons, particularly children, and a lack of staff intervention to maintain theater etiquette.
TM
Tee M.
1 day ago
1.0
This used to be such a nice movie theater, but my last two visits have left me stunned and honestly disgusted. The bathrooms are filthy and look like they are barely cleaned.
On top of that, I have now seen two mice in the theater. The first time, I was not completely sure because it ran by quickly in the corner of my eye. The second time, with all the lights on, I saw it very clearly as it paused twice before the Running Man film came on.
This is completely unacceptable. A theater of this size should prioritize cleanliness, sanitation, and pest control. I truly enjoy going to the movies and would love to continue visiting this location, but right now it feels unsafe and unsanitary. I hope Cinemark Watchung takes immediate action, because the current experience is nowhere near the standard it used to be.
MC
matt caine
1 day ago
4.0
Typical large chain cinema experience. Clean and nice. I liked the heated seats.
TE
TRAP EMAIL0023
4 days ago
1.0
This place has a huge mice problem saw one in the bathroom as I was drying my hands and on a later date saw one INSIDE the theater I was in just ran right passed me as I was sitting down in theater 3.
KS
K. Santiago
6 days ago
4.0
I recently just found out about this theater. Didn't know we had one not to far away from Millburn.
Clean, theater recliner seats were nice large & comfy.
Nice large screen. Clean theater too. My only issue, is they need to hire more register clerks cause there was a large line for just 1-2 register open.
RC
Roy C
Oct 25, 2025
1.0
I love this theater with a passion ! Always my go to theater. But the staff behind the counter tends to be terrible at times! I am very patient and understanding but at times its like they treat it as a hang out spot. I went yesterday only one person “ taking orders “ the person was just speaking to a group of 4 ppl for over 10 mins. Then there were 2 other employees behind the counter literally in front of me just yapping it up, they saw i needed help to pay and instead just went to the back, no sense of urgency or care. I didnt end up buying anything for the same reason. I understand a lot of them are teenagers but its like they dont care at all. I was a teen not to long ago and even then i still cared about what ever job I had and always showed the upmost respect to who ever i worked with or served.