This cinema is now open! Updated health and safety measures are in place to create a safe and comfortable experience for our valued guests! Please visit website for showtimes.
The theater is consistently reported as clean, with well-maintained facilities and clean restrooms.
Staff Performance
Staff are frequently described as friendly, helpful, and efficient, contributing positively to the overall experience.
Seating Comfort
Seating is generally comfortable, though some customers noted issues with legroom and the quality of seats in certain theaters.
Concession Prices
Concession prices are considered high by many customers, with some expressing dissatisfaction over the cost of snacks and drinks.
Sound Quality
While many enjoyed the sound system, some reviews mentioned issues with volume levels being too loud during movies.
CS
Cathy Stock
Nov 11, 2025
1.0
This theater is always understaffed. I’m a senior and I always go on Tuesdays and the wait times are unbelievable. Today It took 25 minutes from when I walked in the door until I had my popcorn and was seated for my movie. They had one person selling tickets and one person doing snacks - obviously on Tuesdays they are busier because of the specials they run. They should always have extra staff that day. I will not go to this theater again because I always miss the beginning of my movie and I refuse go any earlier and sit around just because they are short staffed.
In addition, I saw people letting people in through the west doors - obviously they didn't pay for their tickets and they got in free. If they had enough staff, this would not be happening.
The only reason I went there today was because there was nothing I wanted to see at Century Cinema. I thought I would give West Acres Cinema one last chance to see if things had improved and it was even worse than the last time I was there. Now I know for sure I will not go back.😑👎🏻
KP
Kelly Patterson
Nov 3, 2025
5.0
Friendly staff clean their efficient the movie sucked but that's not their fault
TK
Thanh Chi Khai
Oct 9, 2025
5.0
Wonderful experience. Service was acceptable.
RN
Rachel Nies
Sep 30, 2025
4.0
It’s a nice theater. The only downside is we typically choose Century Theater first to ensure we get DreamLoungers since West Acres doesn’t have as many of them.
KR
Kalynn Redenti
Sep 26, 2025
5.0
They have great seating, a great sound system and great customer service. Love coming here.