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The theater is consistently reported as clean, with well-maintained facilities and clean restrooms.
Staff Performance
Staff are frequently described as friendly and helpful, although there are some reports of poor customer service experiences.
Seating Comfort
Seating is generally comfortable, but some customers noted issues with legroom and the absence of premium seating options like DreamLoungers.
Concession Quality
Concessions are noted for being expensive, with mixed reviews on the quality of food and drinks, particularly the soda.
Overall Experience
Many customers enjoyed their movie experience, citing good sound and picture quality, but some expressed dissatisfaction with wait times and staffing levels.
PP
Paige
Jan 4, 2026
4.0
Seats are uncomfortable here though
PK
Phillip Knoll
Dec 29, 2025
5.0
Great experience.
DM
DJ MIX
Dec 20, 2025
1.0
Doesn’t have dream lounger chairs, the soda tastes like crap, the Pepsi, Mountain Dew are all flat and taste weird. Desperate need of an upgrade.
EA
Erica Kika Areola
Dec 6, 2025
5.0
Clean, fast service
CS
Cathy Stock
Nov 11, 2025
1.0
This theater is always understaffed. I’m a senior and I always go on Tuesdays and the wait times are unbelievable. Today It took 25 minutes from when I walked in the door until I had my popcorn and was seated for my movie. They had one person selling tickets and one person doing snacks - obviously on Tuesdays they are busier because of the specials they run. They should always have extra staff that day. I will not go to this theater again because I always miss the beginning of my movie and I refuse go any earlier and sit around just because they are short staffed.
In addition, I saw people letting people in through the west doors - obviously they didn't pay for their tickets and they got in free. If they had enough staff, this would not be happening.
The only reason I went there today was because there was nothing I wanted to see at Century Cinema. I thought I would give West Acres Cinema one last chance to see if things had improved and it was even worse than the last time I was there. Now I know for sure I will not go back.😑👎🏻