Craig's Cruisers - Muskegon

Reviews

• BH

  Brandon Hoard

  Dec 1, 2025
  4.0
  Fun but small arcade. Friendly staff and good selections of prizes. Looks like it would be better to visit in the warmer months. Will be back.
• MT

  Mya Thomas

  Oct 25, 2025
  2.0
  The place is fun and all but the pizza is very greasy and for 40 dollars they should give you more chips on the arcade cards
• DB

  Daniel Boothe

  Oct 4, 2025
  5.0
  I visited today for the fourth or fifth time, and once again, it was a fantastic experience. For starters, the prices are extremely reasonable — four events for just $20. My 8-year-old got to drive the go-kart track twice, and my two daughters loved jumping on the bungee trampoline. Customer service here is first-rate. The staff is friendly, polite, and clearly well-managed. It’s refreshing to see a place where the young employees (18–24) are actually engaged, attentive, and professional — not bored, checked out, or stoned like you see too often elsewhere. It’s obvious this business makes a real effort to hire and train a team that’s alert, gracious, and inviting. As someone who’s spent decades in the service and hospitality industry, I’m very aware — and deeply appreciative — when I see a place that’s doing it right. I also want to give a shout out to the manager, Tom. Today, my 3-year-old fell in love with a little stuffed mushroom doll in the ticket redemption shop. It cost 500 tickets, but she only had 100. When she realized she didn’t have enough, she started crying. I asked to speak with the manager and offered to buy it, but Tom came out and said, “She can have it. My pleasure. I like taking care of our customers.” Just absolute class. My daughter ran over to hug him and say thank you. That's the kind of experience that makes folks like me drop a few bills at Craig's for her next birthday party and swear loyalty. Thanks Tom! You made my little girl's day! She is hugging and sleeping with her "Mushie" right now in her bed:) We will be back:)
• AF

  Angelica Florez

  Sep 13, 2025
  5.0
  It's always a great time when we go to Craig's cruisers. It's my daughter's favorite place!
• NS

  Nate Slachter

  Sep 5, 2025
  2.0
  First- the mini golf course was in horrible condition. The wood pathways are rickety with very loose handrails with nails popping out. One hole, the cement barrier had such big cracks and holes in it that my ball actually went into a iant crack in the sidewalk and got stuck. Another hole was completely flooded so we had to skip it. The pond around the course was full of garbage and smelled horrible. Second- we went on the go carts with our young kids and a woman driving another cart was ramming small children and myself into the walls with her cart repeatedly. She spun out several little kids to the point that they were stuck and needed assistance. Nothing was done to stop her. Third- we used to be able to bring unused activity tickets back to the front desk and trade them for tokens in the arcade. After the go cart stuff, my kids wanted nothing to do with riding go carts and just wanted to play games. We had $50 worth of activity tickets left and were told we couldn't get arcade credits for them and that we could use them next time we come. The outdoor activities close in the next few weeks so we're kinda forced to come back in a week or so or just loose that $50. We sould have been told that we wouldn't be able to trade those in. If I was a tourist and not a local that's able to come back in the next couple weeks, I would have fought for my money back. Not good. All the other Craigs Cruisers are clean and not falling apart and we'll managed. This location should be ashamed.

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