Craig's Cruisers - Muskegon

Reviews

• NI

  Nolan Ingersoll

  Jan 25, 2026
  5.0
  The family had so much fun. The staff was extremely friendly and helpful!
• EN

  Erica Neely

  Jan 24, 2026
  5.0
  Craig’s is great entertainment and I’ve been bringing my family here for years! Clean facilities, respectful staff, and everything is fairly priced. Love this place, especially the Muskegon location!
• BH

  Brandon Hoard

  Dec 1, 2025
  4.0
  Fun but small arcade. Friendly staff and good selections of prizes. Looks like it would be better to visit in the warmer months. Will be back.
• MT

  Mya Thomas

  Oct 25, 2025
  2.0
  The place is fun and all but the pizza is very greasy and for 40 dollars they should give you more chips on the arcade cards
• DB

  Daniel Boothe

  Oct 4, 2025
  5.0
  I visited today for the fourth or fifth time, and once again, it was a fantastic experience. For starters, the prices are extremely reasonable — four events for just $20. My 8-year-old got to drive the go-kart track twice, and my two daughters loved jumping on the bungee trampoline. Customer service here is first-rate. The staff is friendly, polite, and clearly well-managed. It’s refreshing to see a place where the young employees (18–24) are actually engaged, attentive, and professional — not bored, checked out, or stoned like you see too often elsewhere. It’s obvious this business makes a real effort to hire and train a team that’s alert, gracious, and inviting. As someone who’s spent decades in the service and hospitality industry, I’m very aware — and deeply appreciative — when I see a place that’s doing it right. I also want to give a shout out to the manager, Tom. Today, my 3-year-old fell in love with a little stuffed mushroom doll in the ticket redemption shop. It cost 500 tickets, but she only had 100. When she realized she didn’t have enough, she started crying. I asked to speak with the manager and offered to buy it, but Tom came out and said, “She can have it. My pleasure. I like taking care of our customers.” Just absolute class. My daughter ran over to hug him and say thank you. That's the kind of experience that makes folks like me drop a few bills at Craig's for her next birthday party and swear loyalty. Thanks Tom! You made my little girl's day! She is hugging and sleeping with her "Mushie" right now in her bed:) We will be back:)

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