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It's showtime. See movies the way they are meant to be seen with Showcase Cinemas.
Many customers reported issues with cleanliness, including dirty seats and trash in the theater.
Staff Behavior
Feedback on staff behavior was mixed; while some praised friendly service, others reported rudeness and poor customer service.
Comfort
The comfort of the seating received positive remarks, but there were complaints about uncomfortable seats in certain areas.
Technical Issues
Several reviews mentioned technical problems, such as out-of-sync motion features and low audio levels during screenings.
Value for Money
Customers expressed concerns about high prices for snacks and tickets, with some feeling the experience did not justify the cost.
SM
Sick Biz MHN
Nov 6, 2025
5.0
This is one of my favorite theaters. It's the only theater in Massachusetts with the 4D Max and remember ladies, If your man doesn't take you downstairs to the arcade before the movie he's a brokyyyyyy!!!!
LB
Lorna Boyce
Nov 4, 2025
5.0
Enjoyed the movie Regretting You. And the popcorn was delightful as usual.
AB
Alex Burke
Oct 23, 2025
2.0
We drove over an hour to go to one of the few 4d theaters in the area and it was very disappointing. The seats were kinda uncomfortable (god forbid you have a back issue because it might really hurt you if you do) and the motions were out of sync with the screen by a good 2-3 seconds which really took us out of the experience. Also I think some of the non-motion features on our seat were not working.
Kind of a cute gimmick but not an hour+ fun for sure, sitting in rocking seats is tiring after about 10 minutes of it, and a lot of the motions basically just feel like you have an annoying child behind you kicking your seat randomly. Just let me sit comfortably and enjoy the damn movie.
ST
Sonia Tuesta
Oct 14, 2025
1.0
I write this query, because I felt very bad today at the 6:00 pm showing of the movie Tron: Ares, in room 2 iMax digital, I took my daughter, a girl with a desability, so she could enjoy the show, and the seats were damaged, she could not sit down, we complained and the said that when the movie started it would be fixed, but it did not happen, we went back to communicate with them and they were grotesque and spoiled, I felt discriminated against, they did not offer a solution to change our seat or show, is was a bad time for my daughter psychologically and emotionally, I asked for my money back if they did not give me a solution, the Manager Ahonda Wray, snatched the soda that my daughter had and with a mocking face looking at her threw it in the trash, a girl with that condition did not understand what was happening, she became very frustrated, she is in a wheelchair and has Broca's Aphacia, she does not coordinate what can happen at the moment, in reality I I was frustrated and felt discriminated against, I hope this doesn't happen to another child with a desability, and they accept the damage was the movie theater's fault.
EP
Erik P
Oct 11, 2025
3.0
Really enjoy this theater, very cool place however the experience has become lackluster in the past months. I have had to tell the theater employees about multiple issues like house lights not turning off when movies start and such. Just saw Tron Ares in their 4DX theater and the film was out of focus, told an employee who told me that was just a result of the 3D. I work in the film industry, you can read credits in a 3D presentation. I went out again and spoke to a manager that said someone would do something about it, no dice, nothing! Nobody else in the theater seemed to complain, have we come to the point where we don’t even expect our movies to be in focus now? Please do better Showcase!
Frequently Asked Questions About Showcase Cinema de Lux Randolph
What are the regular opening hours of Showcase Cinema de Lux Randolph?
Showcase Cinema de Lux Randolph is open from 12:00 PM to 10:00 PM Monday through Friday, and from 12:00 PM to 11:00 PM on weekends.
Is Showcase Cinema de Lux Randolph currently closed or open?
The cinema is temporarily closed due to a power outage but is not permanently closed.
Where is Showcase Cinema de Lux Randolph located?
It is located at 73 Mazzeo Drive, Randolph, MA 02368, USA.
What payment methods are accepted at Showcase Cinema de Lux Randolph?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Are there any special brands or technologies featured at the cinema?
Yes, the cinema features IMAX, HFR 3D, SONY 4K, REALD 3D, MoPIX, Sony Entertainment Access Glasses, and CC/DVS Systems.
How can I contact customer service at Showcase Cinema de Lux Randolph?
You can email customer_service@national-amusements.com or call locally at +1 781-963-7330.
Is there a mobile app for Showcase Cinemas?
Yes, you can download the Android app from Google Play or the iOS app from the Apple App Store.
What nearby dining options are available around Showcase Cinema de Lux Randolph?
Nearby you can enjoy meals at Popeyes Louisiana Kitchen, Subway, West End Grill, Honey Dew Donuts, Rick's Cafe & Pizzeria, Mexicali Cantina Grill, Bertucci’s Italian Restaurant, and The Well Jamaican Restaurant.
Are there nearby entertainment or food rental services close to Showcase Cinema de Lux Randolph?
Yes, Redbox offers video and game rentals nearby, perfect for enjoying movies at home before or after your cinema visit.
What transportation or fuel services are near Showcase Cinema de Lux Randolph for visitor convenience?
Visitors can find Mobil, Exxon & Mobil Stations, and Shell gas stations nearby, making it convenient to fuel up before or after watching a movie.