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Multiple customers reported sightings of rats and cockroaches in the theater, leading to concerns about hygiene and safety.
Staff Performance
While some reviews praised friendly staff, others highlighted poor customer service, particularly at the concession stand, with long wait times and unhelpful attitudes.
Comfort and Experience
Many customers enjoyed the comfortable reclining seats and overall movie-watching experience, although some noted issues with sound quality and temperature.
Concession Problems
Frequent complaints about long lines at the concession stand and limited food options, with some customers expressing frustration over their orders.
Mixed Reviews
Overall, the theater received a mix of positive and negative feedback, with some patrons expressing loyalty and enjoyment, while others vowed not to return due to cleanliness and service issues.
BB
Brent
2 days ago
1.0
It sucks we have to travel to Longview now to see a film in a nice, clean environment.
JF
Justin Free
Nov 1, 2025
5.0
Awesome place to enjoy. I watched a movie by myself for the first time in my life and it took away the depressive thoughts in my mind
DD
Danny Dupont
Oct 29, 2025
1.0
I went to the theater for the first time on October 28th 2025. And I will not return. Before the movie started, a RAT ran out from the chair next to me. I was in theater 7. There were only 6 people in the movie theater when this happened. The only place that the rat could have came from, were inside of the recliners. No more for me.
SD
Sophia D.
Oct 25, 2025
1.0
Movie: One in a Million TWICE Documentary
Time: 7pm
Date: October 25, 2025
Seats: E6-E8
Watched a movie in cinema 3 and there was a lady talking the whole 1hr and 40mins of the movie. Went to staff and police on standby about it, didn’t do anything. Went to staff the second time around and they finally went in to tell her to be quiet.
This place blows. There weren’t managers on site for us to complain to and potentially get a refund / a movie rebooked for us to see it again.
Disappointed in the staff and everyone involved.
CC
calassal
Oct 21, 2025
1.0
Nasty! Rats are in the building, so do NOT get food here! I absolutely won't be going back here until it gets a clean health inspection (and maybe two or three clean inspections in a row to make sure they actually stick with it). It used to not be this bad. And Cinemark, spare me your "This isn't up to our usual standards" canned reply. You've been saying that for months to other reviewers who've complained about the rat problem! This IS your "usual standards!" It's time to fix that.