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Many customers praised the theater for being clean, although some reported issues with unsanitary conditions and pests.
Customer Service
Feedback on staff was mixed; while some employees received high praise for their friendliness and service, others were described as rude or unhelpful.
Comfort and Amenities
The seating was frequently highlighted as comfortable and modern, with many enjoying the reclining feature and spacious layout.
Concessions
The concession stand received mixed reviews, with some customers appreciating the variety and freshness of snacks, while others noted long wait times and issues with food quality.
Overall Experience
Overall, many customers enjoyed their movie-going experience, citing the quality of films and the atmosphere, despite some complaints about specific incidents.
KR
Kimberly Reibling
5 days ago
4.0
My favorite theater in Louisville; it’s clean and cozy.
However, on 1/6/26, I saw a movie in theater 13. We were bothered throughout our time there by small moths that swarmed us flew in and out of the projection light. I think extermination is needed.
HM
Holly Miller
Dec 31, 2025
5.0
Nice theater to take family. Seats recline and are cleaned after each showing.
FF
Francys
Dec 26, 2025
5.0
Went to watch Avatar; it was a wonderful experience, and the cinema was clean and comfortable. Loved the 3D experience.
GR
Greyson Rockafellow
Dec 22, 2025
1.0
Went with my daughter to see Zootopia 2 on vacation, and not only were the staff (besides one girl, super sweet, don’t remember her name but she had cool hair lol) SUPER snarky and rude, but I SWEAR I saw actual rats at some points. DISGUSTING! Would not recommend.
TT
Ty’Kenna Thompson
Dec 22, 2025
1.0
There was a wonderful employee who worked here named Sony! She was amazing with great customer service and always made me want to see other movies with her promotional makeup looks! I recently found out she left because of disrespect and her makeup all of a sudden is too much! You guys really lost a gem!