Cinemark Florence 14 and XD

4.4
3170 reviews

About

Movie TheaterEvent VenueArcade
Visit Our Cinemark Theater in Florence, KY. Enjoy a Full Bar and Pizza Hut. Upgrade Your Movie with Cinemark XD and Luxury Loungers! Buy Tickets Online Now!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • RestroomAvailable

Location

Cinemark Florence 14 and XD
7860 Mall Rd, Florence, KY
41042, United States

Reviews

4.4
3,170 reviews
5 stars
2,092
4 stars
670
3 stars
194
2 stars
87
1 star
127

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The theater is consistently reported as clean, including bathrooms and seating areas.

Customer Service

Staff interactions are mixed; while many customers praise friendly and helpful staff, there are notable complaints about rudeness and poor handling of situations.

Pricing

Concessions and ticket prices are generally viewed as expensive, with some customers expressing dissatisfaction with the value for money.

Seating Experience

The D-Box and reclining seats receive positive feedback for comfort, though some customers feel the pricing for these options is excessive.

Movie Experience

Overall, customers enjoy the movie experience, citing good sound and picture quality, but express frustration with long wait times and excessive previews.
  • JR
    Jackson Rider
    Nov 11, 2025
    1.0
    forgot my ID at home was denied access to the movie. I can set it to the side but still haven't gotten my Refund. Worker said it could be up to a month. Won't go back. (after reviewing many comments about the guy working the job that checks your tickets saying he was rude. he was beyond rude. Me and my date were aggravated because he showed 0 respect.)
  • CR
    conny romes
    Nov 11, 2025
    2.0
    Place needs an upgrade. The seats are worn out, peeling and DIRTY. Restrooms were a disaster. other than that it was okay.
  • DB
    David Barnhart
    Nov 1, 2025
    4.0
    Clean (for a movie theater). Expensive drinks and food (as expected). D-Box seats were worth the extra cost
  • AP
    Andra P
    Oct 30, 2025
    1.0
    Was ID for a R rated movie and I’m 20. No where online did it say I would need an ID. My two friends with me (both 20) both had their IDs, but they still wouldn’t do anything for me. And then the person upfront was rude and kept talking about us to her coworker. Never been IDed at anyyy movie theaters.
  • SL
    Suri’s Life
    Oct 15, 2025
    5.0
    Me and my friends came in yesterday to watch The Conjuring and it was amazing!! First off, I don’t know their names but the black girl with the big puffy hair who checked our tickets was so nice. And the white girl with the short wavy haircut who took our orders at the concessions was very nice as well! Lovely experience there. So, me and my friends sat towards the front and when the movie ends, we realize our friend got part of her glasses wedged into the seat. It was a struggle getting it out and as we were trying, an employee named Emma came to help us out. She tried different things and once one of our friends got it somewhat loose, Emma was the one to finally wriggle it free and grab it!! She helped us every step of the way and was not only helpful, but so kind as well!! Literally the best movie experience ever.

Frequently Asked Questions About Cinemark Florence 14 and XD

Does this Cinemark theater have reclining seats?

Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.

Does this movie theater allow food?

Yes, this Cinemark location has in theater dine-in with an extended food menu. You can enjoy a full meal with drinks while you watch movie.