Customers consistently enjoyed the variety of activities and attractions available for both kids and adults.
Staff Issues
Several reviews mentioned understaffing and unresponsive staff, leading to frustrations with ride operations and service.
Party Experience
Many customers praised the ease and enjoyment of hosting birthday parties, highlighting the helpful staff and smooth planning process.
Pricing Concerns
A number of reviews noted that the pricing for attractions and food was considered high, with some expressing dissatisfaction over value for money.
Safety Concerns
Some customers reported safety issues, including broken games and injuries, indicating a need for better maintenance and oversight.
MM
Mary
1 day ago
4.0
The room was nice and kids had fun on the rides but the cards didn’t work on games and I understood they would work on anything. Mostly the food was late she said it was ready then left then came back said it wasn’t then left and half hour later we got food. Then finding who to pay after the party was an issue we had to go up front then back to the party desk and wait. Nobody said we would pay the host would have been nice to know also had to look for someone to get the room. To frustrate me is easy to frustrate my husband takes a lot. It’s a good thing no party after ours as we wouldn’t have been done. But over all thanks.
SS
Samantha Strozyk
1 day ago
5.0
Had my daughter’s 6th birthday here & it was great! The whole process was simple & easy! Our server was nice & helpful. She made sure we had everything we needed! Great deal for everything that was included. The kids had a great time. Thank you!
WG
Whitley Griffith
Jan 1, 2026
1.0
We have brought our kids several times. We was just here a little over a week ago and my son was allowed in the bounce area. Now today we was told he is too old/tall to play after we came here specially for that reason and had already put money on our card. So we had to spend more money for him to do other attractions so he did not feel left out , as our younger child played in the bounce area since she is to small to do a lot of the attractions. To beat it all they was kids in the play area on the equipment that was taller then him and adults up in the courses with their kids. I will be honest that we most likely will not come back unless changes are made as it unfair that one child can play in there but another can’t. Especially at the same height with adults up in the courses. I feel it very biased to allow some kids/adults that were the same if not taller then my own to play in the bounce area and not mine. Highly disappointed in this place
RE
regina elliott
Dec 29, 2025
5.0
We went to Malibu Jacks as part of our family Christmas vacay! We rented the party room and package. The food was delicious with generous portions, the party room perfect and the games, arcade and rides were awesome. The server we had for our party room was so nice and accommodating in every way. A very good experience. We will definitely return again if we get the chance.
AR
Abigail Roark
Dec 28, 2025
5.0
We had a birthday party for our son’s 13th there on Saturday!!! It was so nice! Everything was set up and all we had to do was hand out the playing cards!! We didn’t even have to clean up!!! Most definitely doing that again!
Frequently Asked Questions About Malibu Jack's Ashland
What type of entertainment does Malibu Jack's Ashland offer?
Malibu Jack's Ashland offers indoor mini-golf, go-karts, arcade games, and more amusement park attractions.
Where is Malibu Jack's Ashland located?
It is located at 10699 US-60 W, Suite-102, Ashland, KY 41102, USA.
What days and hours is Malibu Jack's Ashland open?
Open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday; 11:00 AM to 11:00 PM on Friday; and 10:00 AM to 11:00 PM on Saturday.
Are there any special holiday hours at Malibu Jack's Ashland?
Yes, for example it is open 10:00 AM to 11:00 PM on Nov 1, 10:00 AM to 9:00 PM on Nov 2, closed on Nov 23, and open 11:00 AM to 5:00 PM on Dec 12, 2025.
How can I contact Malibu Jack's Ashland?
You can contact them by phone at +1 606-547-4800.
What is the website and social media page for Malibu Jack's Ashland?
The website is https://www.malibujacks.net/ashland/home and their Facebook page is https://www.facebook.com/108678448168995.
What nearby shopping centers can I visit near Malibu Jack's Ashland?
You can visit Camp Landing Entertainment District and KYOVA Mall nearby for shopping and dining options.
Are there restaurants close to Malibu Jack's Ashland where I can eat before or after visiting?
Yes, nearby restaurants include Almost Philly, Tap That Sports, Hillbilly Hibachi at Camp Landing, Backyard Pizza of Boyd County, and Smokin' J's Rib and Brewhouse.
What entertainment venues are near Malibu Jack's Ashland for additional fun?
Nearby entertainment includes Kyova 10 Theatre, Cinema at Camp Landing, Turn 4 Raceway, Neon Links arts venue, and Splittin' Hares Axe Throwing gym.
Is there convenient public service near Malibu Jack's Ashland, like transportation or public government offices?
Yes, the County Clerks Office Sub-branch is nearby, which provides transportation and government services.