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Multiple reviews highlighted issues with rude and unprofessional staff, particularly an older female employee who consistently received negative feedback for her attitude.
Comfort and Cleanliness
While some customers found the theater clean and well-maintained, others reported uncomfortable seating and inadequate cleaning, with specific mentions of dirty conditions in certain areas.
Pricing and Value
Many customers appreciated the affordable ticket prices and reasonable concessions, although some noted that the quality of food and service did not meet expectations.
Customer Experience
Several reviews indicated a disappointing overall experience due to long lines, poor customer service, and issues with theater policies, leading to frustration among patrons.
PK
Pankaj Kumar
Jan 1, 2026
4.0
Reasonable price but smaller screen
JW
Justin Williamson
Dec 29, 2025
3.0
This is about the most average theater experience. A bit outdated, seats don’t recline, but nothing bad about the experience
AA
A A
Dec 26, 2025
3.0
I Books a ticket for Dhurandhar, this Theater is very cold, very chilly inside. I can't imagine how cold this theater would be when it's really cold outside. For having a such a big Theater they only have old basic seats. I guess Cinemark cares about Quantity over Quality.
SS
Sekena Suttles
Dec 21, 2025
1.0
First time coming here. To see the sponge bob movie. It’s freezing no heat at all. Hands, face our whole body is freezing can’t enjoy the movie. Every 5 mins we get a cold breeze. If you come here in the winter time please dress warm and bring a thick blanket because you definitely gone need it. We gone be sick crazy
AA
Audri Acevedo
Dec 7, 2025
3.0
I visit this theater often. The place is long overdue for an upgrade. The prices are decent and worth it for watching a movie, but the theaters are dirty—you can tell they do the bare minimum when it comes to cleaning. There also aren’t enough staff members at the concession stand, so there’s always a long line.