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Customers frequently noted that food and drink prices are significantly higher than average, leading to dissatisfaction.
Seating Comfort
Many reviews praised the comfortable reclining seats, although some mentioned issues with seat functionality.
Customer Service
Feedback on staff interactions was mixed; while some praised friendly service, others reported negative experiences with management and staff demeanor.
Cleanliness
The theater was generally described as clean, but there were occasional complaints about specific areas like bathrooms needing attention.
Policy Issues
Several customers expressed frustration with the theater's age-related entry policies, feeling they were overly restrictive and poorly communicated.
AD
Annie Delling
Jan 4, 2026
5.0
I love visiting the Marcus Cinema.
The bathroom are very clean and The theater is very clean and the deluxe luxury recliner seats are so comfortable.
The food Restaurant inside the theater there is awesome.
I give them five stars, but if I could I’d give them 10, stars.
They have burgers are delicious. The buns are very tasty I love that they grilled the buns.
All the food is a top 10 for me.
DB
Deirdre Bramberg
Jan 3, 2026
5.0
Oh my goodness talk about immersive. I felt like I was 🪽 in the air & swimming under 🌊
The fight scenes had me gripping on to my chair for fear of falling off
This is an amusement park 🎢
Best way to see AVATAR!
RE
Ryan Elaine
Jan 2, 2026
2.0
So gross for so much. For 4 people it’s around $55. They didn’t clean the theatre at all before our movie 🤮. The floors and seats were filthy. If you’re paying those prices, and for here, the bare minimum I except is it to not be so icky. Bathrooms were gross. Food is expensive (I know it is everywhere). Seriously, pay the extra $10 to go to AMC in Vernon hills, or just anywhere else. And I live down the street for me to be that serious about that suggestion.
JJ
jessica
Dec 30, 2025
2.0
The ticket and concession area is spacious and modern; however, the pricing is significantly higher than comparable theaters. For example, a standard hot dog was priced at over $8 with nothing unique about it. We also ordered popcorn and were initially served what appeared to be the remnants from the bottom of the machine, small pieces that did not seem fresh. We requested a fresher tub, which the staff provided. We did appreciate that we are able to refill our own beverages.
The seating is adequate and does recline, but the bar in front of the seats obstructs part of the view, making it difficult to fully experience the large screen. Additionally, when other guests stand or walk in front of their seats, their shadows appear on the screen due to the projector being positioned low.
Overall, the experience felt underwhelming, and we did not feel that we received the full, high quality movie experience we expected from this theater.
BF
Beth Farekas
Dec 30, 2025
2.0
This theater is usually good HOWEVER today we had a bad experience with manager Jen
. We were using a gift card to pay for tickets and cashier needed a manager to swipe the card. It took some time before the manager Jen showed up. She swiped. The giftcard and gave it back to us. She was negative in demeanor and didn't apologize for the wait. It was at
9AM so not a busy time. Uncomfortable way to start the day.
Manager Jen needs some training on customer service.
Frequently Asked Questions About Marcus Gurnee Mills Cinema
What are the operating hours of Marcus Gurnee Mills Cinema?
Marcus Gurnee Mills Cinema is open daily from 10:00 AM to 10:00 PM.
What types of payment does Marcus Gurnee Mills Cinema accept?
The cinema accepts CASH, Discover, Mastercard, and Visa payments.
Does Marcus Gurnee Mills Cinema offer any special seating options?
Yes, they feature DreamLoungers for enhanced comfort.
Is Marcus Gurnee Mills Cinema wheelchair accessible?
Yes, it has wheelchair accessible entrance, parking, seating, and restrooms.
Can families and children visit Marcus Gurnee Mills Cinema?
Yes, the cinema welcomes families and children.
Does Marcus Gurnee Mills Cinema serve food and have on-site dining?
Yes, the cinema serves food and has a restaurant available.
Where is Marcus Gurnee Mills Cinema located?
It is located at 6144 Grand Ave., Gurnee, IL 60031, USA.
Are there places to eat near Marcus Gurnee Mills Cinema?
Yes, nearby restaurants include Take Five, The Wall at Gurnee sports bar, Shee Goo ice cream shop, Lola’s Tacos & Tequila, and Chicago Woodfire Pizza Co.
What other cinemas are near Marcus Gurnee Mills Cinema?
Nearby cinemas include Gurnee Cinema, Regal Cinema Gurnee Mills, and Marcus Theatres.
What shopping options are available near Marcus Gurnee Mills Cinema?
Nearby shopping includes Saks OFF 5TH, DICK'S Sporting Goods, Justice, Sports Authority, and Books-A-Million.