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Mixed feedback on staff professionalism; some customers reported rude interactions while others praised friendly service.
Cleanliness
Concerns about cleanliness in theaters and bathrooms, with multiple reports of dirty conditions.
Comfort and Amenities
Customers appreciated the comfortable recliner seats and the variety of snacks, though some noted that seats were worn and in need of repair.
Pricing
Ticket and concession prices are considered high, but some customers appreciated discount days and free refills.
Technology Issues
Several reviews mentioned problems with sound and picture quality, particularly with the new ScreenX format.
BJ
Bodgan Jodczyk
3 days ago
4.0
Needed cleaning service
BF
Bob Fagan
Jan 1, 2026
5.0
Always love the movies at the Marcus Addison Theater.
CB
Candise Bolton
Dec 26, 2025
1.0
I am writing to formally report an unprofessional and disrespectful interaction I experienced with a movie theater attendant during my visit this evening (12/26/2025 @710 )
While asking routine questions about seating and proceeding to payment, I was informed that tap payment was not accepted. Although I understand payment policies vary, the attendant repeatedly corrected my wording in a dismissive manner and spoke to me with an unnecessarily rude and condescending tone. Despite my attempts to proceed calmly, the behavior continued.
I respectfully asked the attendant if I had done something to offend him, to which he responded that I had not. However, the manner in which he continued to speak to me was inappropriate and unacceptable in a customer service environment. I made it clear that I was not objecting to the information being provided, but rather to the disrespectful way it was being communicated.
I visit theaters expecting professionalism, courtesy, and basic respect. Unfortunately, this interaction fell far below those expectations and left me uncomfortable and disappointed.
I hope this matter can be addressed to ensure future customers are treated with professionalism and respect. Thank you for taking the time to review my concern.
Sincerely,
G. Bolton
YC
Yazmin Carmona
Dec 25, 2025
4.0
Everything is good just marcus theater has to do something about those poles
NH
Noel Hermosillo
Nov 30, 2025
5.0
I've been coming here for almost three decades.
Most recently, I brought my kids here to watch the Super Mario movie on opening day. It was jam-packed, but the staff handled the crowd accordingly.
Marcus is one of the few locations with the ultra screen. This is my go-to
Plenty of bathrooms down both halls. Very clean and ADA.
The reclining chairs added to the experience.
My kids loved it. I'm looking forward to bringing them back.
My favorite part was the adult bar. A variety of drinks. Drink them there at the bar or take them back with you to the movie :).
Frequently Asked Questions About Marcus Addison Cinema
What are the operating hours of Marcus Addison Cinema?
Marcus Addison Cinema is open daily from 10:00 AM to 10:00 PM.
Where is Marcus Addison Cinema located?
The cinema is located at 1555 West Lake Street, Addison, IL 60101.
What types of payment does Marcus Addison Cinema accept?
They accept CASH, Discover, MasterCard, and Visa as payment options.
Does Marcus Addison Cinema offer wheelchair accessibility and other accessibility features?
Yes, the cinema has a wheelchair accessible entrance, parking, seating, restroom, and offers assisted listening devices.
What special features does Marcus Addison Cinema offer?
The theatre features DreamLoungers, UltraScreenDLX, and SuperScreenDLX for an enhanced movie experience.
Are there any discounts available at Marcus Addison Cinema?
Yes, discounts are available for active military members.
Is Marcus Addison Cinema family-friendly?
Yes, the cinema welcomes families and children and offers food services as well.
What nearby dining options can I visit before or after watching a movie at Marcus Addison Cinema?
Nearby restaurants include Aurelio's Pizza, Briki Social (Greek cuisine), La Hacienda De Los Fernandez (Mexican), and Famous Dave's Bar-B-Que of America.
Are there entertainment options close to Marcus Addison Cinema for a full day of fun?
Yes, you can enjoy Lazer X Of Addison for laser tag and arcade games, and Centennial Park for outdoor activities close by.
What lodging is available near Marcus Addison Cinema for visitors?
Hampton Inn & Suites Addison is a nearby hotel offering accommodation for visitors near the cinema.