Marcus Crossroads Cinema

Reviews

• NB

  Neah Bunkers

  Oct 28, 2025
  1.0
  our screen turned off mid movie 😤
• BL

  Ben Lovell

  Oct 16, 2025
  4.0
  Great theater, as far as amenities are concerned. I wish they had a wider scope of film offerings, tho. But that may be a note on society...
• JJ

  Jeremiah

  Oct 3, 2025
  1.0
  A month ago I received "sorry tickets" for an unpleasant experience resulting in me and 4 kids having to leave a movie right after it started due to an illness, the manager on staff wasn't concerned and dismissed us resulting in our first bad experience with 4 kids that have never been to a theatre before BUT the GM, if I remember right, reached out through and reimbursed me 5 tickets. I planned on taking the kids to see Gabby's Dollhouse the following month (today) for a birthday outing to make it up to them, the website would not work properly and wouldn't let me reserve seats with the complimentary tickets. To avoid a seating issue due to their faulty system like the last time having to split the kids up in different sections I called and spoke to a manager named Destiny. She confirmed reserving me 5 seats together and when I got there to just give her the tickets and we would be good to go. First thing out of the gate, we get there, 2 of the 5 seats "magically got sold right before we got there" she blamed the system. I was flexible and settled for different seats. She directed me to room 4 for a 5:10pm showing, we went in and got settled around 5pm but was thrown off by why the movie seemed to have already been playing. Short story shorter, it was a different showing time and ended 30 minutes after we got there, it was supposed to be 1 hr 30 minutes. We missed an hour of the movie. I went back to address the issue and Destiny and a long haired gentleman came up, right out of the gate Destiny blamed the projectors, the guy went to verify but I noticed he went the opposite way, I then noticed there was a Gabby moving playing in 2 separate rooms 4 & 9, we were directed to 4 which had started around an hour prior making them both overlap, after bringing this up to Destiny, she immediately dismissed my problem saying I should have read the ticket stub. I went to the room I was directed to, why would I question that and why in the world would I know the same movie is playing in 2 separate rooms overlapping at the same time?! She continued to dismiss me and blamed me for not checking my ticket stub instead of admitting she messed up and told the long hair guy the same thing ( I don't know if he was management as well but she acted like she was answering to him even though she said she was a manager). For the sake of making a scene in front of the kids I just left, but not before she made a saracastic, passive aggressive smarta** "have a good day". This is twice now and 10 wasted tickets and buckets of overpriced popcorn later. I havent been to this theatre in over 10 years and the only 2 times I come back to take my nieces for a first time movie experience- they're both bad, albeit the 1st experience got partially rectified followed by a second even worse experience. Let me be clear, NONE of the front line staff I had any problems with in either scenario, they were all great, it was all management. I don't know who's what manager in what capacity but I count 4 different management between the 2 experiences and only 1 gave a crap about my concern and that was over an email who I think was the GM. This has been an absolute nightmare of an experience and resulted in ruining my 4 girls birthday movie outing for a movie we've been planning for a month, all because the management didn't appear to know what they're doing and kept making excuses, or frankly just don't care. If I ever plan on taking kids to a movie again I will not be choosing Marcus Theatres.
• SK

  Saul Kuhlmann

  Sep 26, 2025
  5.0
  Awesome went to see the new demon slayer
• SB

  Scott Brainard

  Sep 25, 2025
  5.0
  Great theater, good deals on Tuesday, membership discounts, comfortable seats, lots of snacks to choose from

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