Business Details
20-22 The Mall, Cwmbran, WLS
NP44 1PX, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210166
Certified by hmv • Jun 21, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:00 AM - 4:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 20-22 The Mall in Cwmbran, with popular core products available at this location.
Reviews
4.2
646 reviews
5 stars
344
4 stars
175
3 stars
84
2 stars
19
1 star
24
- CJCatrin JonesApr 20, 20261.0grace served me and my friend and she was very unnecessarily rude and took about 10 minutes to realise we were there, by then a queue had formed
- EAElla AmesApr 20, 20261.0Girl with blue ends in hair was extremely rude and not helpful
- CRCarolyn RidsdaleApr 16, 20265.0Plenty of choice for everyone.great merchandise.Staff are very friendly and helpful
- JLJason LewisMar 9, 20264.0Good selection
- MJMostyn JonesOct 31, 20194.0Great shop for music and film on various formats with friendly helpful staff. Sometimes it's nice to have a mooch in a shop where you can handle the product, I've always liked HMV
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv Cwmbran?
To cancel your order, please return to the store where you placed it with your receipt. A staff member will assist you. Alternatively, contact Customer Service through the help centre with your order number, name, and store location.
How long does it take for orders to arrive in store?
Most orders placed in store arrive within 7-10 working days. Some items may take longer, up to 28 days actively sourced. Delays can occasionally occur.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase. Each use extends the expiry by another 24 months from the last use.
Where can I buy and use hmv Gift Cards?
Purchase Gift Cards at any local hmv or FOPP store. Cards can be used as part payment, and any remaining balance remains valid for 24 months. Fopp and hmv gift cards can be used interchangeably in their stores.
What is the in-store returns policy at hmv Cwmbran?
Items must be returned unopened, unused, and in perfect condition within 21 days with a valid receipt. Some exclusions apply like Gift Cards, digital content, and PC games.
What payment methods does hmv Cwmbran accept?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Maestro, Mastercard, and Visa.
What are the opening hours of hmv Cwmbran?
Monday to Saturday: 9:30 AM to 5:30 PM. Sunday: 10:00 AM to 4:00 PM.
Can I pick up my order in-store or get delivery?
Yes, hmv Cwmbran offers in-store pickup, delivery, and no-contact delivery services.
What nearby shops can I visit around hmv Cwmbran?
Nearby you can find GAME Cwmbran for video games, The Television and Movie Store for gifts, and Vision Express for eyewear and optician services, perfect for combining shopping during your visit.
Are there dining options near hmv Cwmbran?
Yes, Fresh à GoGo and M&S Food To Go are nearby fast food options, and Coffi kitoko offers a coffee shop experience, great for grabbing a bite or drink before or after shopping.
What financial services are available near hmv Cwmbran?
Nearby financial services include Halifax bank, Nationwide Building Society, and Nationwide credit union, convenient for banking needs while shopping.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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