Business Details
Unit 1, Wigan, WGN
WN1 1BH, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210962
Certified by hmv • Jun 21, 2026
https://www.hmv.com/store-finder/hmv-wigan
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 1 in Wigan, with popular core products available at this location.
Reviews
4.5
43 reviews
5 stars
30
4 stars
8
3 stars
2
2 stars
3
1 star0
- CMCassie MacdonaldApr 30, 20262.0Love going to this place however there is 2 guys who work there and they are very unsettling it makes the environment uncomfortable. This is because he is always staring at people the other day I was in hmv trying to find some cds for my collection and he was staring so hard it made me uncomfortable I had to leave. Just a warning
- JLJon LoughmanApr 8, 20265.0Top staff
- LHLogan HartneyJan 15, 20265.0Had an amazing experience today, our sales assistant was Jas she had exquisite customer service skills showed us where everything was that we needed and provided us with a basket when our hands were full and had a lovely conversation about katseye, we would definitely return. Hope she gets the credit she deserves 😁
- PSPhilip SimpsonFeb 8, 20242.0Unmanned tills
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv Wigan?
To cancel your order, please return to the store where you placed it with your receipt. Alternatively, contact Customer Service through the help centre with your order number, name, and store details.
When should I expect my order to arrive in store?
Most in-store orders arrive within 7-10 working days, but some items may take longer, up to 28 days, to be sourced and delivered.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase. Using the card within this period extends the expiry by another 24 months from the last use.
Where can I buy and use an hmv Gift Card?
Gift Cards can be purchased and used at any hmv or Fopp store, with amounts up to £250. The card balance remains valid for 24 months after last use.
How do I check the balance on my hmv Gift Card?
You can check your Gift Card balance in-store with any staff member, by calling your local store, or using the automated phone service at 03333 234 754.
What is hmv Wigan's returns policy for in-store purchases?
Most items can be refunded or exchanged within 21 days if unopened, unused, and with a receipt. Some exclusions apply, such as Gift Cards, downloadable content, and food.
Which payment methods does hmv Wigan accept?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Contactless, Maestro, Mastercard, and Visa.
What are the opening hours of hmv Wigan?
The store is open Monday to Saturday from 09:00 to 17:30, and Sunday from 10:30 to 16:30.
How can I reach hmv Wigan via public transit or nearby landmarks?
hmv is located at Unit 1, 19 Grand Arcade, Wigan, within the Grand Arcade Shopping Centre, near other stores like Footasylum and Vodafone, making it easy to find when visiting the shopping centre.
Are there nearby places to visit before or after shopping at hmv Wigan?
Yes, nearby are Grand Arcade Shopping Centre for general shopping, Coffee Delight and Muffin Break cafes for refreshments, and entertainment options like Gamer-X playground.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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