Business Details
Unit G20A, Newbury, WBK
RG14 1AY, United Kingdom
Certified by hmv • Aug 30, 2026
+44 8432 210274
Certified by hmv • Aug 30, 2026
https://hmv.com/store-finder
Certified by hmv • Aug 30, 2026
About
Certified by hmv • Aug 30, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Aug 30, 2026
Hours
Certified by hmv • Aug 30, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 6:00 PM
Sunday10:30 AM - 4:30 PM
8/31/20269:00 AM - 5:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit G20A in Newbury, with popular core products available at this location.
Reviews
4.4
80 reviews
5 stars
52
4 stars
20
3 stars
3
2 stars1
1 star
4
- GVGabriela Vargas2 days ago5.0Thank you to Jena!! 🥰🥰🥰
- GGGurpster gurpy gurpAug 17, 20265.0I absolutely love the clean stores and wide product selection here! 😍 It would be even better if the 4K movies were alphabetised instead of by genre. 😅 Sometimes it's confusing figuring out where a sci-fi horror film belongs. 🤷♀️ Still, great store! 👍
- LBLynda Corbett -butlerAug 2, 20265.0The staff was very friendly and helpful would recommendy family and friends to visit the Newbury store
- AWAlistair WhiteJun 22, 20265.0Great range of vinyl!
- CBChris “Bearded Grizzly” BristerJun 5, 20234.0Disability review: The customer service at this store is so much more outgoing and friendly. I'm a wheelchair user and it's refreshing to feel validated as a customer. Two of your team members on separate occasions asked me if I needed any assistance. I was served by Sasha (who was one of the two that assisted me) she was super helpful & friendly.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Newbury?
To cancel your order, please return to the hmv Newbury store with your receipt for assistance, or contact Customer Service via the help centre with your order details.
When can I expect my order to arrive in store?
Orders placed in store typically arrive within 7-10 working days, although some items may take longer, with sourcing attempts lasting up to 28 days.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase, with the expiry extended by another 24 months each time the card is used or checked within that period.
Can I use a Fopp Gift Card at hmv Newbury?
Yes, Fopp Gift Cards can be used at all hmv stores, including Newbury, and vice versa.
What is the returns policy at hmv Newbury?
Items must be returned unopened, unused, and with a receipt within 21 days for exchange or refund, excluding certain items like Gift Cards and digital downloads.
What payment options are accepted at hmv Newbury?
Payments can be made via AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CONTACTLESSPAYME, MAESTRO, MASTERCARD, and VISA.
What are the opening hours of hmv Newbury?
The store is open Monday to Friday from 9:00 to 17:30, Saturdays from 9:00 to 18:00, and Sundays from 10:30 to 16:30.
Is there a wheelchair accessible entrance at hmv Newbury?
Yes, hmv Newbury has a wheelchair accessible entrance for all customers.
What nearby cafes can I visit before or after shopping at hmv Newbury?
You can enjoy a coffee or snack at nearby cafés such as The Sweetbox, Café W, Coffee#1, and M&S Café located near hmv Newbury.
Are there any nearby hair salons near hmv Newbury?
Yes, Toni & Guy Newbury and TONI&GUY Newbury are nearby hair salons where you can book an appointment before or after visiting hmv.
What other retail stores are located near hmv Newbury?
Nearby retail stores include Robert Goddard, Jigsaw, FatFace, New Look, Waterstones, and Debenhams, offering a variety of shopping options.
Brand Certified Facts from hmv
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