hmv

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

We do not currently offer any discounts of this nature.

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder

To cancel your order, please return to the original store with your receipt for assistance or contact Customer Service via the help centre with your order details and store information.

Most orders placed in-store arrive within 7-10 working days, though some items may take longer, with active sourcing attempts for up to 28 days.

Gift Cards are valid for 24 months from purchase. Using the card extends the expiry by another 24 months from the last use date.

Gift Cards up to £250 can be purchased in-store from staff. They can be used for full or part payment, with the remaining balance valid for 24 months from the last use.

Unopened, unused items returned within 21 days with a valid receipt can be refunded or exchanged, excluding certain products like Gift Cards or digital content.

They accept American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.

Open Monday to Saturday from 09:00 to 17:30, and Sundays from 10:00 to 16:00 local time (Europe/London).

No, orders must be collected from the store where they were originally placed.

Nearby retail options include The Entertainer toy store, Superdrug pharmacy, The Perfume Shop, The Fragrance Shop, Wallis fashion store, and The Works bookstore and arts & crafts store.

Yes, nearby you will find TUI Sunderland offering travel services and currency exchange, TUI Holiday Store as a travel agent, and Hays Travel for travel company services.

Barclays Bank Cash Machine provides ATM services, and Sky offers telecommunications and IT service and computer repair nearby.