Business Details
15/16 South Mall, Staines,
TW18 4QB, United Kingdom
Certified by hmv • May 24, 2026
+44 8432 210326
Certified by hmv • May 24, 2026
https://hmv.com/store-finder/
Certified by hmv • May 24, 2026
About
Certified by hmv • May 24, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by hmv • May 24, 2026
Hours
Certified by hmv • May 24, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 6:00 PM
Sunday10:30 AM - 4:30 PM
Reviews
4.2
598 reviews
5 stars
316
4 stars
165
3 stars
79
2 stars
16
1 star
22
- LMLynsey MitchellFeb 25, 20265.0Excellent ladies, Tasha and colleague ( sorry I didn’t catch your name) smiley and so helpful at the end of the day, I’m so grateful, you know exactly where everything is and what I was after, Mr Invincible stuff, brilliant work !! Xx
- LRLauren RowbottomJan 24, 20261.0My fault should have checked but ending up getting charged twice for the same item!!
- RDRavi DhillonDec 27, 20255.0Brought two beautiful posters from this store, a Wednesday & The Godfather poster. Customer service was fantastic, polite & knowledgeable staff. Will be back again!
- DCDave CollinsDec 3, 20255.0Wide selection of vinyl. Hannah was extremely helpful in finding the unique vinyl I was looking for.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv?
To cancel your order, please return to the store where you placed it with your receipt for assistance. Alternatively, contact Customer Service via the help centre with your order details.
When will my order arrive at the hmv store in Staines?
Orders placed in store typically arrive within 7-10 working days, but some items may take longer. We try to source items for up to 28 days.
Do hmv Gift Cards expire?
hmv Gift Cards are valid for 24 months from purchase. Using the card extends the expiry by another 24 months from the last use.
Where can I buy or use a Gift Card at hmv?
You can buy Gift Cards at any hmv or FOPP store. They can be used as part payment at either store, with balances retained for 24 months after last use.
How can I check the balance of my hmv Gift Card?
Staff in-store can check your Gift Card balance, or you can call your local store or our customer service line for balance information.
What are the in-store return policies for items purchased at hmv?
You can return most items unused and unopened within 21 days with a valid receipt. Some exclusions apply, like Gift Cards and digital content.
What payment options are accepted at the hmv Staines store?
Accepted payments include American Express, Android Pay, Apple Pay, cash, contactless payments, Maestro, Mastercard, and Visa.
What are the opening hours of hmv in Staines?
hmv is open Monday to Friday 09:00-17:30, Saturday 09:00-18:00, and Sunday 10:30-16:30.
Can I collect my hmv order at a different store?
No, orders must be collected from the store where they were originally placed.
What nearby places can I visit around hmv Staines?
Nearby you can visit Elmsleigh Shopping Centre for more shopping, Starbucks UK for coffee, and Staines Market for unique local finds before or after your hmv visit.
Is there convenient eyewear service near hmv Staines?
Yes, Vision Express and The Optical Shop are nearby for any eyewear or optometrist services you might need when visiting hmv.
Where can I find food and drink options close to hmv Staines?
Burger King, Starbucks UK, and TGI Fridays are all nearby and offer convenient dining options.
Brand Certified Facts from hmv
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