Question 1

How do I cancel my order?

Accepted Answer

Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.

Question 2

When will my order arrive in store?

Accepted Answer

The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.

Question 3

Do Gift Cards expire?

Accepted Answer

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. 
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

Question 4

How do I buy/use a Gift Card?

Accepted Answer

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Question 5

How do I check my Gift Card balance?

Accepted Answer

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

Question 6

What is your in store returns policy?

Accepted Answer

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

Question 7

Do you offer student, NHS or UK Forces discount?

Accepted Answer

We do not currently offer any discounts of this nature.

Question 8

What vouchers/gift cards do you accept?

Accepted Answer

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

Question 9

What forms of ID do you accept?

Accepted Answer

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Question 10

Can I collect my order at another store?

Accepted Answer

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

Question 11

Is my in store order ready to collect?

Accepted Answer

If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder -  https://www.hmv.com/store-finder

Question 12

How can I cancel my order at hmv Coventry?

Accepted Answer

To cancel your order, please return to the store where you placed the order with your receipt, and a staff member will assist you. Alternatively, contact Customer Service through the help centre with your order number, name used, and store location.

Question 13

When can I expect my order to arrive in the hmv Coventry store?

Accepted Answer

Most orders placed in-store arrive within approximately 7-10 working days, but delays may occur. Some items may take longer to source, up to 28 days in total.

Question 14

Are hmv Gift Cards valid indefinitely?

Accepted Answer

No, Gift Cards are valid for 24 months from the purchase date. Using the card during this period extends the expiry by another 24 months from the last use.

Question 15

How do I purchase and use an hmv Gift Card?

Accepted Answer

You can buy a Gift Card at hmv Coventry by asking staff at the till for any amount up to £250. Gift Cards can be used as part payment, with remaining balances valid for 24 months from last use. hmv and Fopp Gift Cards are interchangeable.

Question 16

What payment methods does hmv Coventry accept?

Accepted Answer

hmv Coventry accepts American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.

Question 17

What are hmv Coventry's opening hours?

Accepted Answer

hmv Coventry is open Monday to Saturday from 09:30 to 17:30, and on Sunday from 10:30 to 16:30.

Question 18

Can I collect my online order from any hmv store?

Accepted Answer

No, orders can only be collected from the store where they were originally placed. Transfers between stores are not possible.

Question 19

Are there places to visit near hmv Coventry for entertainment or refreshments?

Accepted Answer

Yes, nearby you will find Central Library and Coventry Central Library for reading and events, as well as Shakeaway and Cafe W for smoothies, juices, and coffee to enjoy before or after your visit.

Question 20

Where can I find travel services close to hmv Coventry?

Accepted Answer

Nearby travel agents include co-Operative Travel, Thomas Cook Travel Store, and TUI Holiday Store, useful if you're planning trips after shopping at hmv.

Question 21

Are there dining options near hmv Coventry?

Accepted Answer

Yes, close by are several restaurants such as Alley Food & Mood, Red Panda, Nicely, Sovrano Caffe, and Pizza Hut Restaurants for a variety of meal choices around your shopping trip.

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