Business Details
46 The Mall, Bexleyheath,
DA6 7JJ, United Kingdom
Certified by hmv • May 24, 2026
+44 8432 210119
Certified by hmv • May 24, 2026
https://hmv.com/store-finder/
Certified by hmv • May 24, 2026
About
Certified by hmv • May 24, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • May 24, 2026
Hours
Certified by hmv • May 24, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 6:00 PM
Sunday10:00 AM - 4:00 PM
Reviews
4.4
114 reviews
5 stars
70
4 stars
29
3 stars
8
2 stars
2
1 star
5
- JFJohn FrostMay 5, 20265.0Really helpful polite and I got what i needed
- KKkazuto kirigayaApr 15, 20261.0I do not reccomend shopping at this store as staff here have major attitude problems and likes to excuse people who make a minor error of shoplifting. The staff offers no apologies and claims it's store policy. I have shopped in multiple HMV stores across the country and have NEVER been treated in such a disrespectful way. They don't care about the customers here, nor do they understand that some customers may have hidden disabilities. A complaint against this disgusting member of staff has been made. I will NOT be returning to this store again as I do not want to be treated like a criminal whilst I am browsing stock.
- BGBen GMar 11, 20265.0Love that they told that annoying kid to stop running round. Just want to browse in peace ✌️
- MDMax DaleyMar 2, 20264.0Adapting to the market for sure but will these guys follow Game over. Great store, some unique finds here for all you collectors out there.
- SBStephen BrownDec 9, 20251.0Was told for my kid to stop running around made me uncomfortable and put me off buying anything from these shops ever again they way the staff treated us and I normally spend a fortune in there bad customer service avoid I spoke to the customer service they investigated it just to basically say the employee was in the right to speak to my child like that so hmv think it’s acceptable to speak to your kids like crap good policy.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv Bexleyheath?
To cancel your order, return to the store where you placed it with your receipt, and a staff member will assist you. You can also contact Customer Service through the help centre with your order details.
When will my order arrive at the hmv Bexleyheath store?
Most in-store orders arrive within approximately 7-10 working days, though some items may take longer up to 28 days.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase or last use, which includes spending, adding value, or balance enquiries at hmv or FOPP stores or by phone.
Where can I purchase an hmv Gift Card?
You can buy an hmv or FOPP Gift Card in-store at hmv Bexleyheath, and any amount up to £250 can be added by a staff member.
What payment options are accepted at hmv Bexleyheath?
The store accepts American Express, Android Pay, Apple Pay, Cash, Contactless payments, Maestro, Mastercard, and Visa.
What are the opening hours for hmv Bexleyheath?
The store is open Monday to Friday 9:00–17:30, Saturday 9:00–18:00, and Sunday 10:00–16:00.
Can I collect my order from a different hmv store?
No, orders must be collected from the store where they were originally placed; they cannot be transferred between stores.
Are there any nearby places I can visit after shopping at hmv Bexleyheath?
Yes, you can visit The Mall Bexleyheath shopping center, Costa Coffee for refreshments nearby, or browse fashion stores like Claire's and Next Retail close by.
How can nearby transit options help me reach hmv Bexleyheath?
While specific transit details are not listed, The Mall Bexleyheath nearby is a major shopping center, typically well served by public transport, making it easy to find hmv within the area.
Are there other services near hmv Bexleyheath for customer convenience?
Nearby you will find travel agents like Hays Travel and Thomas Cook Travel Store, as well as pharmacies such as Boots, which could be helpful during your visit.
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