Business Details
Unit 260, Lakeside Shopping Centre, Thurrock, THR
RM20 2ZP, United Kingdom
Certified by hmv • Aug 30, 2026
+44 8432 210343
Certified by hmv • Aug 30, 2026
https://hmv.com/store-finder/
Certified by hmv • Aug 30, 2026
About
Certified by hmv • Aug 30, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Aug 30, 2026
Hours
Certified by hmv • Aug 30, 2026
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday11:00 AM - 5:00 PM
8/31/20269:00 AM - 9:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 260, Lakeside Shopping Centre in Thurrock, with popular core products available at this location.
Reviews
4.2
1,175 reviews
5 stars
613
4 stars
327
3 stars
174
2 stars
29
1 star
32
- NDNeil Baldwin (sice dice)Jul 17, 20265.0Staff were helpfull, but was very quiet in the new location.
- DLDan LaponderJun 26, 20261.0Appalling lost property policy. My partner lost a sterling silver highland cow charm. we went round every shop we'd been in 2 days later to try and find it. The staff there admitted to finding the charm, but said that all unclaimed lost property is thrown away at the end of each day. That was the last piece of jewelry my partners Grandma gave to her.
- VCVivian CibejJun 23, 20265.0Still the favourite place to find all related to music albums and memorabilia.
- OSOliver SuttonApr 29, 20265.0It is lovely
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order I placed at hmv?
To cancel your order, please return to the store where you placed it with your receipt, and a staff member will assist you. You can also contact Customer Service through the help centre with your order details for assistance.
When can I expect my in-store order to arrive at hmv Lakeside Shopping Centre?
Most in-store orders arrive within 7-10 working days, but some items may take longer, up to 28 days as we actively source them for you.
What is the validity period of hmv Gift Cards?
Gift Cards are valid for 24 months from purchase. Using the card extends the expiry by another 24 months from the last use.
How can I purchase and use a Gift Card at hmv Lakeside?
You can buy a Gift Card in any amount up to £250 at hmv or FOPP stores. Gift Cards can be used as part payment and the balance remains valid for 24 months after last use.
What payment methods are accepted at hmv Lakeside?
We accept American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Maestro, Mastercard, and Visa.
What are the opening hours of hmv at Lakeside Shopping Centre?
We are open Monday to Saturday from 09:00 to 21:00, and Sunday from 11:00 to 17:00.
Does hmv at Lakeside offer delivery and in-store pickup services?
Yes, we offer in-store pickup, standard delivery, and no-contact delivery options for your convenience.
Can I collect my order at a different hmv store?
No, orders must be collected from the store where they were originally placed and cannot be transferred between stores.
What nearby restaurants can I visit before or after shopping at hmv Lakeside?
Nearby you can enjoy meals at YO! Sushi, The Dinner Jacket, Wasabi Sushi and Bento, Harper's British Classics, or grab coffee at Starbucks, making it convenient to combine dining with your visit.
Are there other entertainment or shopping options close to hmv Lakeside that customers might enjoy?
Yes, hmv is located near the Disney Store for toys, GAME for video games, Laserquest Lakeside for events, and The Destination at Lakeside offering ice skating and amusement activities.
How can customers use nearby services like currency exchange or shipping around hmv at Lakeside?
Customers can conveniently access nearby services such as NM Money Lakeside and Eurochange for currency exchange, and DHL Express Service Point for shipping needs, all located close to hmv.
Brand Certified Facts from hmv
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