Business Details
Unit 28, Octagon Centre, Orchard Street, Burton Upon Trent, STS
DE14 3TN, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210249
Certified by hmv • Jun 21, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
hmv
Unit 28, Octagon Centre, Orchard Street, Burton Upon Trent, STS
DE14 3TN, United Kingdom
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:00 AM - 4:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 28, Octagon Centre, Orchard Street in Burton Upon Trent, with popular core products available at this location.
Reviews
4.5
149 reviews
5 stars
104
4 stars
30
3 stars
7
2 stars
3
1 star
5
- SBSpidey BoiJun 11, 20261.0Went in and was with a few college mates, and we liked to look around and saw a plushie of a character I like, so I showed it to my friends and put it back. When I went back, one of the workers asked where it went, and we all said I put it back. It was just a bit strange, but then we realised they thought maybe I was trying to steal it. But then after that, two employees kept looking at me and made my whole experience uncomfortable, so I had to leave. They fully knew I wasn’t stealing, as you could just tell I was there to look around. Get better employees who know their job.
- ETElaine TaylorMay 18, 20265.0Long time since I have been in a record, music shop. The staff were very friendly and helpful. Got the cd I wanted.
- ABAlexis BuxtonJul 18, 20215.0Good deals knowledgeable staff
- AWAndrew WilkinsonSep 11, 20195.0Good selection of all film & music
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Burton Upon Trent?
To cancel your order, return to the store with your receipt for assistance, or contact Customer Service through the help centre with your order details.
When can I expect my in-store order to arrive at hmv Burton Upon Trent?
Most in-store orders arrive within 7-10 working days, but some items may take longer, up to 28 days while we source the item.
Do hmv Gift Cards expire and how is their validity extended?
Gift Cards are valid for 24 months from purchase, and each use extends the expiry by another 24 months from the last use date.
What payment methods are accepted at hmv Burton Upon Trent?
The store accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
What are the opening hours of hmv Burton Upon Trent?
The store is open Monday to Friday from 9:00 to 17:00, Saturday from 9:00 to 17:30, and Sunday from 10:00 to 16:00.
Does hmv Burton Upon Trent offer in-store pickup and delivery services?
Yes, the store offers in-store pickup, delivery, and no contact delivery options for customers.
Are there any nearby clothing stores close to hmv Burton Upon Trent?
Yes, nearby clothing stores include Bonmarche and Yours Clothing, perfect for combining your music or tech shopping with a clothing trip.
Where can I find jewelry stores near hmv Burton Upon Trent?
Nearby jewelry stores include F.Hinds the Jewellers, Henry Rose Jewellers, and F. Hinds, ideal for visiting before or after your hmv shopping.
What dining options are available near hmv Burton Upon Trent?
Nearby dining spots include The Kandy Factory cafe, Potawells restaurant and coffee shop, Summerhouse Bakery, and Subway sandwich shop.
How can I check the balance of my hmv Gift Card?
Staff in-store can check your Gift Card balance, or you can call the store or the customer service automated line at 03333 234 754.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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